I believe in promoting, achieving and delivering consistently excellent standards of service to all eBay customers, whilst focusing on delivering a high standard and wide range of products.
To do this by ensuring:-
• Orders are dispatched within the same working day with an aim to get them out by 4:00pm.
• All queries and questions are answered within a reasonable timeframe (aiming to do this within 1-2 hours)
• Customer focus is at the forefront of my business therefore all I ask is that I'm given the opportunity to resolve any issues or concerns that you (the customer) may have before leaving negative, neutral, low ratings or even opening a case.
Please note that most issues are misunderstandings that can easily be resolved, all I ask is that I'm given the opportunity. I’m always open to ideas and suggestions or if there’s a particular colour, quantity of fabric or fabric type your after please let me know, I’ll definitely try my best to help you.