How will I know when my order has been sent?
As soon as your order is despatched from our Warehouse you will be sent an email to confirm that it's on its way. From that time we would expect you to receive your order within 3-5 working days for deliveries within the UK or 5-7 working days for deliveries overseas.
Once my order has been dispatched when will I receive it?
From the time you receive your despatch confirmation email we would expect you to receive your order within 3-5 working days for deliveries within the UK or 5-7 working days for deliveries overseas.
Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 calendar days (UK) and 21 calendar days for International orders. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local post office is not holding it for collection.
Do you charge for delivery?
The cost of delivery changes depending on which country we are delivering to. Please check the Postage and payment tab on our listings for current costs. Delivery within the UK is free.
What do I do if I have not received my order?
Should your order not arrive within the estimated time (please see 'Once my order has been dispatched when will I receive it?') please contact us so that we can class the item as 'Lost In Post' and investigate with the delivery company.
Please remember that we cannot investigate any missing orders until 14 calendar days have passed for UK deliveries and 21 calendar days for overseas deliveries.
We ask that you ensure you report any items not received within 40 days of dispatched as after this time we may not be able to replace or refund your item.
One of the items is missing from my order. What do I do?
All items are despatched individually, in separate packaging. Sometimes items that are ordered on the same day may arrive with you on different days.
We will send you an email to let you know when each item is on its way.
What happens if I am not at home to accept my delivery?
Most of the products on our site do not require you to be at home to take delivery as they will fit through your letterbox.
In the event that you have ordered a product which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office.
For items attempted for delivery by a courier service they will also leave a card and allow you to arrange for redelivery or collection.
For International orders please refer to your local postal company for their standard procedure incase this differs to the UK.
Which countries do you deliver to?
We deliver within the UK (no delivery charge) and to all countries belonging to the European Union (E.U. countries).
There is a charge of £1.99p per item on deliveries to any country within the EU.
Please note that we are unable to ship Books and Electronics outside of the UK.
Am I able to change the delivery address to something other than my registered Paypal address?
At the moment we are unable to deliver to an alternative address.
All items will be posted to your Paypal address.
Do you deliver on Bank Holidays?
Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.
When you ship overseas do you combine postage charges /send items together?
All items are sent individually. Postage for items shipped overseas is charged per item. This is to ensure a more efficient and faster delivery of your goods.
Tel:0844 2439084 | Email: eBayoutlet@thehutgroup.com