Hi there,
We are a family run false eyelash business based in Surrey. Although relatively new on eBay we have many years of on and offline retail and sales experience.
Our aim is very simple - to bring you the best deals on a huge range of false eyelashes and false eyelash products.
Over the years we have met and dealt with many manufacturers all around the world. This enables us to bring you fantastic deals on quality products.
If you have any questions regarding our business or any item, please ask - we'll be happy to help!
Many thanks for taking the time to read about us.
Best wishes,
The White Cliffs team
White Cliffs, Unit 11, Festival court, Sutton, Surrey, SM1 3TU
E-mail: info@whitecliffsclothing.com
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White Cliffs Terms and Conditions - By purchasing an item from us you are agreeing to the below terms.
Prices and Payment
All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are displayed in each listing. We accept payment by Paypal, Bank transfer, Postal orders and Cheques.
Delivery
We will deliver anywhere in the world. We cannot guarantee delivery times but we will dispatch within 24 hours. If you order on a weekend your order will be sent out on the Monday.
Purchasing
All items offered in our ebay Store are subject to availability. To purchase any of the items in our ebay store, click the "Buy it now" button shown on each product listing.
Cancellation
You have the right to cancel your order within 21 days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification. Goods that by their nature cannot be returned, such as beauty products ie. eyelashes, or any item that is worn on the body can only be returned if unused and unsealed. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.
Customer Service
Any complaints regarding the goods or services supplied should be made to:
White Cliffs, Unit 11, Festival court, Sutton, Surrey, SM1 3TU
You can e-mail or write to us with your complaint. Our normal office hours are 9am - 5pm Monday - Friday
Refunds and Returns Policy
In the unlikely event you item is lost then Royal mail state:
"Please wait 15 days (from the due date of delivery) before completing this form as we would not consider an item as lost until 15 working days have elapsed. We allow the 15 working days for items to be returned to the sender if there are any delivery problems."
Items are returned to the correct location.
Valuable goods are insured.
Include our downloadable and printed returns form
Goods are securely packaged
Any other relevant information.
Under The Consumer Protection (Distance Selling) Regulations 2000. You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods. This does not apply to business to business transactions.
Please Note: All goods are returned are at the buyer's own risk and we would advise that you use a service that requires a signature upon delivery. We will not refund return postage costs in excess of the charge made when the order was originally dispatched.
We will not refund any product which has been 'specifically ordered' for you unless faulty. This does not affect your statutory rights.
In the extremely unlikely event that not all items of your order are received in an order, you must inform us within 48hrs receipt of the goods. Unfortunately we cannot accept claims after that time.
Should a product ever fail to operate or become faulty simply notify us in writing and return it in its original re-saleable packaging and condition. We will exchange it for new or replace it with a model of equal or higher value or credit the invoice price at our discretion.
If you have ordered the wrong product, return the product unopened and in it's original re-saleable packaging for an exchange or a full refund at our discretion. We reserve the right to charge a 10% re-stocking fee in the event that a product is returned that is not faulty. Postage and packing may not be refunded unless the goods are faulty.
Statutory Rights
These Terms and Conditions do not affect any of your statutory rights.
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