All free postage applies to MAINLAND UK only. This means that heavier items may require extra postage if you live in areas with a UK post code but are not classed as mainland, eg. Northern Island, Scottish Highlands, Channel Islands and Isle of Wight. It may be possible to send these items by another cheaper service, but this will be slower. We will contact you to confirm before sending.
Please note that the 3-5 day and 24hour courier delivery only count "working" days from time of despatch. These delivery times are not from time of purchase, but are the time scale set by the courier company from time of collection.If you need your item in a hurry, please do not choose 3-5 day delivery as couriers need to be booked and items may not go till the next day.
We can also offer great deals to Scottish Highlands, Northern Ireland and all UK Islands. If in doubt, please ask for an exact quote.
Items dispatched within TWO working days not including Saturday, Sunday or Bank holidays.
Buyers have a right under distance selling regulations to return any item in it's original condition for a refund of the purchase price within 14 days. Return postage is at the BUYERS expense unless goods are faulty, in which case you will receive a full refund plus return postage costs.
24 hour courier delivery will be attempted 3 times, the first time being the day after despatch email is sent. After 3 attempts, the parcel will be returned to whicksnwhacks. If you do not receive your parcel next day, please notify us immediately. Arrangements must be made for the receipt of your delivery. It is most important that delivery instructions are included if a safe place or parcel to be left with a neighbour are needed, because we will be charged £10.00 for parcels to be returned to sender which will be passed onto the buyer and will be deducted from any refund due. If a resend is required, repeat postage + the RTS fee will be charged.