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upgrademonkey

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General Interest
  
Frequently Asked Questions
 Q: what is the condition of the item?
  A: the item condition is discribed in the listing, normally should be unused, unless otherwise specified.
 Q: what the difference between OEM, QS and ES
  A: OEM is identical with retails without the fancy box. QS is short for quality sample, it is the best version of Engineering sample,identical performance as retail CPU ,we provide 1-3 years warranty. ES, is engineering sample. theroatically not as good as retails,eg however is very close to the final production, good value
 Q: will your laptop support the cpu ?
  A: please find out the Chipset model(for example PM45 ,PM965 PM55,PM945.) from your laptop, you can download free CPU-z. 2. you can ask your laptop manufacturer Customer service. 3. you can ask us, we are here to help. 4. Google, " your laptop model" + "CPU model" NOTE, only high end PM45 support quad core, and not all PM55 support quad
 Q: what is our return procedure?
  A: Hi there, really sorry to hear it did not work out for you for whatever reason. ( 90% times we found were problem with buyer's laptop does not support the CPU) we are more than happy to sorted it out for you. all you need is to send us an email. lee@laptopmonkey.co.uk and we will guide you from there laptopmonkey team
 Q: do you ship to most countries free ?
  A: yes we can ship to most countries for free
 Q: can you provide fast shipping by courier?
  A: yes, please ask us, we can provide up to NEXT business day delivery to most Europe counties, (subject to avaliablilty)
 Q: any problem with your purchase ?
  A: really sorry to hear about it. Please contact us first. we PROMISE to get it sorted to your satisfaction. 100% garranteed. but please do allow up to 24 hours for us to respond,as we may not in the same time zone. we found 90% it was problem with compatibility, and nothing to do with the CPU itself. FACT. and we are more than happy to sort it out