UNWANTED OR UNSUITABLE PRODUCTS
If you buy a product and wish to return it because it is unwanted or unsuitable, please notify us within 14 days of receiving it, we accept returns of all products.
All returned items must be in their original unspoilt packaging and in a saleable condition.
If the product is not received by us in its original condition we will be unable to refund for it and you will have to pay for its return to you.
Please be extra careful when returning fragile items as we can only refund for them if they are in a unbroken and in saleable condition.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you wish to return an item that is faulty, then please contact us using the email address at the top of our webpages, and include as much information as possible.
We will reply to you to get any extra information that we may need, which may include photos of the product and the packaging.
Please do not return anything until we say, as this may prevent us from being able to deal with your request.
All damage in transit inquiries need to be reported on the day of receipt, all packaging will need to be kept.
...BUT WE'RE HERE TO HELP!
If you are having difficulties with your product please contact us. We'll get back to you as soon as possible!