ABOUT US

UK Good Deals Ltd is a UK based company.

We are an importer, wholesaler and direct retailer.  We buy big and cut out the middleman to offer our customers the best prices on the market.

With our exceptionally high feedback and eBay powerseller status our track record speaks for itself.

We continuously maintain our low prices and pride ourselves on repeat customers and referrals.

For Customer Service Enquiries please call us on 01772 792600

Telephone lines are open 9am-5pm Mon-Sat

PAYMENT

IMPORTANT:

IF THERE IS A SIZE / COLOUR CHOICE FOR THE ITEM YOU HAVE PURCHASED THEN PLEASE STATE YOUR CHOICE IN THE 'NOTES TO SELLER' BOX WHEN YOU MAKE PAYMENT WITH PAYPAL.

IF NO COLOUR IS MENTIONED THEN WE WILL SEND THE COLOUR DISPLAYED IN THE MAIN EBAY GALLERY PICTURE.

All Auction and "Buy It Now" prices include VAT (unless VAT free).

We accept payment by: Credit or Debit Card (cardholders registered address only), Paypal (confirmed address only), Postal Orders and Bank Transfer (details provided after purchase).

Please note: We no longer accept cheques or e-cheques

If you ask for the order to be sent elsewhere or pay with an unconfirmed address with paypal we will not despatch the item(s) and will wait for you to contact ourselves for a refund or alternative payment option.

This is because of the increasing fraudulent transactions with Paypal and credit/debit cards in which the only insurance provided by the companies is dependent on us sending the parcel(s) to the confirmed/registered address.

If you wish to pay for your item with a credit or debit card please call one of our sales advisors on 01772 792600.  Please ensure you have your item number and your ebay user ID handy.

All payments must be received within 3 days, if not the item will be classed as unsold and re-listed automatically and transaction cancelled.  We will also open a unpaid item dispute to recover any fees lost in which you will receive an unpaid item strike.  Therefore please do not bid unless you intend to pay.

SHIPPING

The term P & P means Postage Packaging Material and Handling cost.  We try to provide our customers with good service consisting of quality packaging and fast dispatch (please see our feedback) these costs are reflected in our delivery charges if you feel the postage charges are too high then please do not purchase the item as these costs are non negotiable. 

We currently only post to customers in the UK only.

We aim to despatch all orders the same day as payments received however please send payment before 12pm to ensure this.

We will dispatch items via next working day delivery (Mon-Fri).  However we cannot guarantee this as once the item has been despatched it is in the hands of our courier, please allow 2-3 working days for delivery in case of any postal delays.

Due to additional charges imposed by our couriers for deliveries to the Scottish Highlands, Offshore Islands and Northern Ireland, a surcharge may be levied to cover carriage to these areas.  We advise customers to contact us for a final postage fee before finalising orders.

Once payment is received your order will be processed within 24 hours Mon-Fri, unless states otherwise on the advert.

Tracking details can be provided for most items.  Please be aware that once an item is posted it is out our hands so we do not guarantee time of delivery because of this.

For that extra peace of mind Insurance will be included in the postage and packing costs unless stated otherwise in the advert.

We take great care packaging every item to ensure safe shipment to you however please check the item(s) are correct and not damaged while in transit, before signing for it.  A signature is your acceptance of the item(s) in good order.  Please make sure you are available for delivery as this applies to any signature received for the item.

DELIVERY RESPONSIBILITIES:

It is your responsibility to be available to receive post and deliveries.  If delivery attempts fail the goods may be returned to us & extra delivery costs may be incurred by you.  "Leave next door" etc instructions if accepted will mean the goods travel at your own risk.

NON DELIVERY LIMITATION:

We send goods via third parties.  We rely on you to tell us if your goods have not arrived.  We therefore do not entertain claims for non delivery if you have not notified us within 10 days of dispatch that the goods of not arrived.

Please check the listing for the prices of alternative delivery services offered.

TERMS

We warrantee and represent that the goods are as described in the above listing.  We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use.  We pride ourselves on our customer service.  In the rare event that you have a problem with your item please contact us on 01772 792600, and we'll be happy to help.

Please note due to our discounted price and high demand, items do go out of stock, if this is the case we will notify you and refund you in full.  Any Negative feedback left by customers for this will be given a Negative feedback in return.  UK Good Deals Ltd will have the right to block any customer who leaves negative feedback to us.  So please discuss any issues with our customer services before leaving any negative feedback.

RETURNS

Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item.  It is the customer’s responsibility to pay for shipping the item back to us by the cheapest recorded method.  If the item is found to be faulty we will refund the return postage cost via cheque.  For non-faulty goods and items purchased in error we are happy to refund the cost of the product minus any delivery charges we incurred, this must be done within 7 days of receipt.  The item purchased should be in ALL original packaging, unused and in as new condition along with a copy of your invoice and your returns form stating the problem.  We do ask that you keep all original shipping cartons etc in case of a fault developing with in the warranty period.

All returns must be sent to:

UK Good Deals Ltd

Unit 5

Deepdale Mill Street

Preston

Lancashire

PR1 5BY

Returns without a completed returns form and invoice will not be processed.