tooltime uk ltd

Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary with package origin and destination, particularly during peak periods.

Payments made by NOCHEX, (Pounds Sterling only (GBP)) - UK ONLY-NO ACCOUNT NEEDED - GOODS will be normally be shipped within 2 workings' days' IF NOT SOONER

Payments made by Postal Orders - GOODS will be normally be shipped within 2 workings' days' IF NOT SOONER (Applies to the UK ONLY)

Payments made by Personal Cheques - GOODS will be shipped once your cheque has cleared our banking system, normal 5 to 7 working days. Details of how to pay by personal cheque or postal order will be emailed to winning bidder or you can complete the checkout. (Applies to the UK ONLY)

If paying by Cheque(s) or Postal order(s), Please remember to write your username and item number(s) on the reverse side of the Cheques or Postal orders. PLEASE INCLUDE YOUR POSTAL ADDRESS. (This will help us dispatch your goods quicker) - (Applies to the UK ONLY)

Please be sure to check all charges for the item before bidding or buying.

We do not ship to PO box numbers or British forces address (sorry).

All our items are professionally packaged and our p&p costs include materials and labour.

EXTRA £7.00 to Northern Ireland, Scottish Islands and all other islands off the mainland (excluding the Isle of Wight, no extra charge).

EXTRA £15 to the Republic of Ireland and the Channel Islands

Additional charges are determined by location and weight and can be SUBSTANTIAL for delivery to any of the areas listed above. If in doubt then PLEASE GET A QUOTE before purchasing an item (call with your postcode, item number and product name).

In the case of listings where we have indicated that the colour of the item may differ from the colour represented in the listing pictures, please be assured that quality will not be compromised and that the item will be identical to the product displayed in every detail apart from the colour.

Please make sure you have read the description and the information above before contacting us.

You will need to know the item number for all correspondence.

If for any reason you are not satisfied with your goods, we will refund the price of the goods provided that they are returned unused and in original condition, together with the original packaging (if applicable), within 14 days of the date of the invoice, a copy of which must be returned with the goods.

You must take reasonable care of the item/s and must not open them.

You will be responsible for the shipping costs to return the item back to us.

We cannot accept responsibility for returned items damaged or lost in the post so advise you take out postal insurance.

To cancel your order you must advise us by email or in writing.

Please note: Full payment is expected within 5 Days of our BUY IT NOW or AUCTIONS ending to avoid negative feedback being left

DON'T BID IF YOU CAN'T PAY!

All returns must be in their original packaging. We cannot accept responsibility for returned items damaged or lost in the post so advise you take out postal insurance.

Please note: all warranty periods will begin on the original date of purchase (this will be shown on the invoice sent with the item bought). Please keep the original invoice as proof of purchase.

Hand Tools: are covered by a return to base guarantee against faulty materials or workmanship for twelve months (60 days in the case of tools used in the hire trade or commercial trade) from the invoice date. Certain tools have consumable parts which are not included in the guarantee, but generally replacement parts for these are available and may be purchased from us.

Power Tools & Air Tools: are covered by a return to base guarantee against faulty materials or workmanship for twelve months (60 days in the case of tools used in the hire trade or commercial trade) from the invoice date.

Watches: are covered by a return to base guarantee against faulty materials or workmanship for twelve months. This guarantee does not cover effects arising from accidental damage or misuse of the watch, and is automatically lost if the watch is opened by non qualified or unauthorised people. Straps, glass and batteries are not covered under the guarantee

All other products: are covered by a return to base guarantee against faulty materials or workmanship for twelve months (60 days in the case of tools used in the hire trade) from the invoice date.

If we cannot repair your item we will replace it with an item of equal or greater specification.

In order to process your warranty claim we will require a copy of your invoice which will act as your receipt of purchase.