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 tooltime uk ltd

tooltime uk ltd

 Maintained by:
 SUPPLIER OF QUALITY WHOLESALE ITEMS with an ever expanding range. Our store has new items arriving daily , so check back regularly
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Shop Policies
Terms and Conditions
FAQ
About the seller

We strive to give 100% customer satisfaction but are only human and mistakes can occasionally occur. If you encounter a problem please contact us before leaving negative feedback as in the vast majority of cases we will be able to resolve any problem to your satisfaction.

For all enquiries please contact our customer services department by email using the eBay messaging service. We aim to reply to all email enquiries within 1 working day.

Please include the item number of your purchase in all correspondence.

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Tooltime Online Terms and Conditions
Terms And Conditions

All Our Items Are Brand New Unless Otherwise Stated.

We cannot control products which have a manufacturers fault but we will honour our terms and conditions and replace any faulty items.

If you feel there might be a problem, please feel free to inform us - after all we're only human, mistakes can happen! Our contact details are shown below.

We would also prefer to be contacted with any problems you might have with any of our products before leaving Feedback. (Please give us a chance to solve any problems you may have - Thank you.)

 
Delivery

All items will be sent by Royal Mail, Yodel or DPD
 

PLEASE NOTE: *ITEMS WILL ONLY BE DESPATCHED TO THE ADDRESS AS LISTED ON YOUR EBAY ACCOUNT. AMENDMENTS MADE THROUGH PAYPAL OR VIA EMAIL WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.

*If you want an item delivered to an address other than the address registered with your eBay account you can add this additional address to your eBay account before you purchase the item. You can then select this additional address as the address that you want the item delivered to when you buy the item.

 

IF YOUR ITEM IS BEING SENT BY COURIER, YOU WILL BE EMAILED A TRACKING NUMBER FOR YOUR PARCEL AS SOON AS YOUR ORDER IS DOWNLOADED. YOUR ITEM WILL THEN BE DESPATCHED FROM OUR PREMISES, USUALLY WITHIN 24HRS (MON TO FRI) OF THE ORDER BEING DOWNLOADED.

YOUR TRACKING NUMBER WILL NOT GO LIVE UNTIL THE PARCEL IS ACTUALLY DESPATCHED AND WITH THE COURIER FOR DELIVERY.

 
Delivery Times

We are not responsible for delivery times.

Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary with package origin and destination, particularly during peak periods.

PLEASE NOTE: WE DO NOT OFFER A NEXT DAY DELIVERY SERVICE.

ONCE WE HAVE RECEIVED FULL AND CLEARED PAYMENT WE AIM TO DESPATCH ALL ITEMS WITHIN 1-2 WORKING DAYS. HOW LONG IT TAKES TO ARRIVE DEPENDS ON THE CARRIER:

  • Royal Mail 1st Class Standard: transit time 2-3 working days after despatch
  • Royal Mail 2nd Class Standard: transit time 3-5 working days after despatch
  • 24 Hour Courier: transit time 1-2 working days after despatch
  • 48 Hour Courier: transit time 2-3 working days after despatch

Check at local holding office as postmen often don’t leave a card.

If you do not received the item within 7 days please contact us.

 
Payments made by PAYPAL, (Pounds Sterling only (GBP))- UK & OVERSEAS - GOODS will be normally be shipped within 2 workings' days' IF NOT SOONER

Payments made by NOCHEX, (Pounds Sterling only (GBP)) - UK ONLY-NO ACCOUNT NEEDED - GOODS will be normally be shipped within 2 workings' days' IF NOT SOONER

Payments made by Postal Orders - GOODS will be normally be shipped within 2 workings' days' IF NOT SOONER (Applies to the UK ONLY)

Payments made by Personal Cheques - GOODS will be shipped once your cheque has cleared our banking system, normal 5 to 7 working days. Details of how to pay by personal cheque or postal order will be emailed to winning bidder or you can complete the checkout. (Applies to the UK ONLY)

If paying by Cheque(s) or Postal order(s), Please remember to write your username and item number(s) on the reverse side of the Cheques or Postal orders. PLEASE INCLUDE YOUR POSTAL ADDRESS. (This will help us dispatch your goods quicker) - (Applies to the UK ONLY)

Please be sure to check all charges for the item before bidding or buying.

We do not ship to PO box numbers or British forces address (sorry).

All our items are professionally packaged and our p&p costs include materials and labour.

 
Postage

All items will be sent by Royal Mail, Yodel or DPD
 
If you are the winning bidder you will receive an invoice with STANDARD AREAS postage costs included.

Please also read the information below for areas with additional charges, the listing will state these charges if applicable. If in doubt or require more information, please email the above address. All our items are weighed individually and the price of postage reflects the weight including postage materials.

 
Additional Postal Charges

Additional postage charges will apply to the following areas: Additional charges to Republic of Ireland, Channel Islands, Northern Ireland, Isle of Man, Scottish Islands and all other islands off the mainland excluding the Isle of Wight (no extra charge).

For items sent by Sellers Standard Rate (Royal Mail):

Extra charges to the following areas: Republic of Ireland (please contact us for a quote)

For items sent by courier (Yodel or DPD):

EXTRA £7.00 to Northern Ireland, Scottish Islands and all other islands off the mainland (excluding the Isle of Wight, no extra charge).

EXTRA £15 to the Republic of Ireland and the Channel Islands

Additional charges are determined by location and weight and can be SUBSTANTIAL for delivery to any of the areas listed above. If in doubt then PLEASE GET A QUOTE before purchasing an item (call with your postcode, item number and product name).

 
Pictures

Product images are for illustrative purposes only and may differ from the actual product. We strive to faithfully reproduce images of the items we sell, however, manufacturers constantly update and improve the design and specification of products and it is not always possible to update product images as quickly as the lines change. The item you receive will be of equal quality and value to that shown in the listing.

In the case of listings where we have indicated that the colour of the item may differ from the colour represented in the listing pictures, please be assured that quality will not be compromised and that the item will be identical to the product displayed in every detail apart from the colour.

 
Contact Us

If you want to contact us regarding an item that we have for sale on eBay or you have bought from us, please use the eBay messaging service. We aim to respond to all enquiries within one working day (Mon-Fri).

Please make sure you have read the description and the information above before emailing us. You will need to know the item number for all correspondence.

 
 
14 Day Money Back Guarantee

We offer a 14 day money back guarantee.

If for any reason you are not satisfied with your goods, we will refund the price of the goods provided that they are returned unused and in original condition, together with the original packaging (if applicable), within 14 days of the date of the invoice, a copy of which must be returned with the goods.

You must take reasonable care of the item/s and must not open them.

You will be responsible for the shipping costs to return the item back to us.

We cannot accept responsibility for returned items damaged or lost in the post so advise you take out postal insurance.

To cancel your order you must advise us by email or in writing.

 
Purchasing Our Goods

After successfully winning an item, please make your payment within (5 Days)

Please note: Full payment is expected within 5 Days of our BUY IT NOW or AUCTIONS ending to avoid negative feedback being left

DON'T BID IF YOU CAN'T PAY!

 
Returns

We will endeavor to replace all broken items or give a refund of the bid / buying amount at our discretion.

All returns must be in their original packaging. We cannot accept responsibility for returned items damaged or lost in the post so advise you take out postal insurance.

 
Payment Methods

UK CUSTOMERS: We accept Paypal, NOCHEX, Cheques, postal orders (uncrossed please).

OVERSEA CUSTOMERS: We Only Accept Payments by PAYPAL from overseas customers in Pounds Sterling Only - (GBP).

We do NOT accept FOREIGN CURRENCY MONEY ORDERS or INTERNATIONAL CERTIFIED / UNCERTIFIED CHECKS. For anyone who needs clarification, this means that if you are a resident outside the UK, you need to check the exchange rates from Pounds Sterling (GBP) to your currency at http://www.xe.com/ucc and pay via Paypal in Pounds Sterling (GBP).

Pay me securely with any major credit card through PayPal.
VisaMastercardDiscoverAmerican ExpressEChequeSwitch Debit CardsSolo Debit Cards
 
VisaMastercardSwitch Debit CardsSolo Debit Cards
 
CLICK THE NOCHEX BUTTON when paying please include the item number in the message box.
 
Warranty

Please note: all warranty periods will begin on the original date of purchase (this will be shown on the invoice sent with the item bought). Please keep the original invoice as proof of purchase.

Hand Tools: are covered by a return to base guarantee against faulty materials or workmanship for twelve months (60 days in the case of tools used in the hire trade or commercial trade) from the invoice date. Certain tools have consumable parts which are not included in the guarantee, but generally replacement parts for these are available and may be purchased from us.

Power Tools & Air Tools: are covered by a return to base guarantee against faulty materials or workmanship for twelve months (60 days in the case of tools used in the hire trade or commercial trade) from the invoice date.

Watches: are covered by a return to base guarantee against faulty materials or workmanship for twelve months. This guarantee does not cover effects arising from accidental damage or misuse of the watch, and is automatically lost if the watch is opened by non qualified or unauthorised people. Straps, glass and batteries are not covered under the guarantee

All other products: are covered by a return to base guarantee against faulty materials or workmanship for twelve months (60 days in the case of tools used in the hire trade) from the invoice date.

If we cannot repair your item we will replace it with an item of equal or greater specification.

In order to process your warranty claim we will require a copy of your invoice which will act as your receipt of purchase.

 
Fair Wear & Tear

The above guarantees do not apply to fair wear and tear or damage caused by misuse or abuse of the products.