Delivery charges (Per Order)
UK / Channel Islands:
Standard Delivery: Free
Royal Mail Tracked : £2.99
Royal Mail Tracked Next Day: £4.99
Royal Mail Special Delivery: £9.99
For postage to Europe / Rest of the World, this will depend on the weight of your item. Postage starts from £10.99. Costs are clearly stated in the individual item listings.
How are your items delivered?
UK: Items dispatched via our free service take 3-5 working days and require a signature upon delivery.
Items dispatched via the Royal Mail Tracked service will require a signature on delivery. This service takes 2-3 working days. You will also receive an email from Royal Mail notifying you when your item will be delivered.
Items dispatched via the Royal Mail Tracked Next Day service are guaranteed to be delivered the next working day and will require a signature upon delivery.
We also dispatch via Special Delivery which is guaranteed next working day before 1pm.
International: Your items are sent by Royal Mail International Signed For. On receipt of the goods a signature will be required.
Exchanges and refunds
Should you wish to exchange or return any items please contact us via telephone 01246 807177 Monday-Saturday 9.30-5.30 or via email email@example.com, please do not simply return them without our consent. Please return your item(s) unworn and in an unmarked condition within 14 days of receipt, enclosing a copy of your invoice to:
1-3 Stephenson Place
Please send the shoes via a guaranteed delivery service, such as Royal Mail Recorded Delivery, as we cannot be held liable for any goods lost in transit to us. Please note that we do not refund initial postage costs.
Please state whether an exchange or refund is required. We now offer FREE postage on all exchanges. Once your goods are accepted back into stock you will be issued with an exchange or FULL refund.
Good News: We no longer deduct postal charges in periods of free postage.
International Sales: We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment.
Alternatively, you can take the shoes with your invoice or delivery note into toad, Chesterfield.
All our prices include VAT at the current rate of 20%
VAT REG - GB816663906