FAQ

Do Time 4 Diamonds provide warranty?
Yes all items purchased from Time 4 Diamonds come with warranty. This can be extended for a longer term if you so require and this option will be made available at checkout. For full details on warranty please do not hesitate to contact a member of staff.

Is Time 4 Diamonds an authorised dealer for any brand?
While Time 4 Diamonds are not an authorised or direct dealer for any brands, all of our products come from authorised dealers and respected industry wholesalers. They come complete with all boxes, instruction manuals and certificates. All trade marks are owned by their respective brand owners.

What do you mean by unworn or preowned unworn?
If a watch is described as unworn or preowned unworn we mean that the watch has been recently purchased new and subsequently purchased by us without having been worn. Unworn watches will have all protective stickers and seals (where such wear seals are utilised by the manufacturer) still present and the watch will also have the warranty and paperwork present.

Do we accept watches in part exchange?
We are always happy to offer our customers the option of part-exchange where possible if you have something of interest to us. If you have a watch to part-exchange, please feel free to email us with the full details and we will endeavour to get back to you with a part-exchange valuation.

Is it possible for you to hold an item for me for a few days?
Yes, Time 4 Diamonds are always happy to take an item off sale if a customer needs time to arrange full payment or make arrangements to collect goods directly form us. This deposit is typically 20% of the value of the goods but can vary for custom made items so please call.

What forms of payment do we accept?
CASH:
Payment can be made in cash when collecting or payments in cash may also be deposited directly in our business bank account.
BANK TRANSFER:
CHAPS, BACS, Wire Transfer. Please note we must receive cleared funds before any item can be released.
BANKERS DRAFT:
We will only accept a bankers draft if the draft is presented within business hours and authorised by your issuing bank.
CREDIT CARD:
We accept all major credit cards (excepting AMEX), although we also require additional proof of ID* to be faxed to us in the case of cardholder not present (CNP) transactions. All credit card payments will attract a 2.5% handling charge of the total balance.
DEBIT CARD:
We accept Debit cards, although we also require additional proofs of ID* faxed to us in the case of cardholder not present (CNP) transactions. There is no extra handling charge for debit card transactions. This is our PREFERRED method of payment.
PERSONAL/BUSINESS CHEQUE:
Subject to 10 working days clearance after the cheque is cashed.
*The extra proofs of ID normally required comprise of:
1. A passport or driving license
2. A household utility bill
3. A scan of both sides of the card used for payment
4. A signed letter of authorisation from the card holder.


How are goods delivered and how long will it take?
We aim to have the item dispatched within 24 hours of receiving cleared payments, so long as the item ordered is in stock. For items which are not in stock order times can take longer in some cases upto 30 days. Please contact us if you would like to check the approx order time, if you are unsure.
For UK mainland deliveries ALL items are sent using Royal Mails Special Delivery service. This service guarantees delivery before 1.00 pm the day after items are dispatched. Royal Mails Special Delivery Service offers a tracking facility via www.royalmail.com. For deliveries outside the UK we use FedEx international delivery service. The delivery time can very from location to location, however we aim to ship all items within 24 hours of receiving cleared funds.
If you would like to check availability of your chosen item before purchasing please call or email us.

Do you service watches even if they havent been purchased from you?
Yes we do. If you have a watch which you would like to have serviced then please feel free to email us. The watch will be repaired by our watchmakers and can typically take 2 weeks to complete. Our charges are very competitive to. We service most luxury watches from as little as 250 GBP