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thomas-ituk

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General Interest

1. Delivery

 

WE CANNOT BE HELD RESPONSIBLE FOR THE TIME IT TAKES ROYAL MAIL TO DELIVER YOUR ITEM/S. WE HAVE NO CONTROL ON HOW LONG IT TAKES FOR IT TO BE DELIVERED. But see our FEED BACK and you will find that 99.99% customers get the item NEXT DAY.

 

WHEN YOUR ITEM DOES NOT ARRIVE PLEASE BE AWARE THAT WE AND ROYAL MAIL HAVE A POLICY WHICH STATES

 

"Please wait 10 working days (from the due date of delivery) before contacting us as we would not consider any item as lost until 10 working days have elapsed. We allow the 10 working days for items to be returned to us if there are any delivery problems." Although

 

Royalmail ask for 15 days, but we accept 10 days, please go to the following website where this will be explained by Royal Mail

http://www.royalmail.com/portal/rm/jump3?catId=400144&mediaId=15500181

 

WE HAVE TO ABIDE BY THIS POLICY AND HOPE THAT YOU UNDERSTAND THAT THINGS DO GO MISSING IN TRANSIT AND WE CANNOT BE HELD RESPONSIBLE.

 

We try and ship everything out to you as soon as possible and as soon as payment has been cleared.

 

Normally if you have purchased an item before 4:30 PM Monday to Friday it will be Post that day and you should get it the next working day.

The cut off time can be as late as 4:30 PM on some days, (depending on the last pick up by Royal Mail) 

If you have purchased on a Saturday before 11AM it will be Post that day and should arrive on Monday.

If you have purchased on a Sunday, it will be Post on Monday.

 

2. Shipping Charges

 

We try our best to keep the delivery charge as low as possible.

 

When comparing prices we urge you to compare the

 

"Total Delivered Price " This is to include the Item cost + Delivery Cost"

Plus compare our service and quality with others also.

 

Returns / Warranty

 

Everything we sell comes with a 2 Year warranty. We will refund or exchange any item that is returned to us (At your cost) and found to be faulty within the Year.

Please retain ALL original packaging, the contents and invoice. We cannot offer a refund without them.

 

We do offer a 14 day returns policy subject to that you do not open the packages, you will receive Full Refund when you return the item at your Cost.

 

Contact

Please contact us via e-mail. support  "@"    thomas-it.com please remove spaces and "
Before you send us email, please remove the brackets ( ) and spaces from the email, we had to write it in this format in order to avoid spam
Our Support phone number is 020 3468 5915.

We try to answer customer's email within 10 Minutes to Maximum THREE Hours of our working hours. Our working hours for answering email are 8AM to 8PM.

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