Frequently Asked Questions
Question: Do you offer further Bulk Quantity Discount ?
Answer: Yes we do, we believe we offer already the lowest prices, if you can find other sellers from United Kingdom offering better prices contact us and we will see if we can beat it or Mach it at least.
Currently offer a small discount for multiple purchases of filters, please see each listing for specific pricing information. But if the quantity is one then NO as our prices are already very low.
Question: Do you offer a postage discount for combined items?
Answer: Combines Postage discount is already built in our listing when you buy more then one it offer reduce postage for the same item. We often list the same item in Lots (Packs) for that please go to our shop and click on the left Hand category.
We Believe we offer already the lowest prices, if you can find other sellers offering better prices contact us and we will see if we can beat it or Match it at least. Currently offer a small discount for multiple purchases of filters, please see each listing for specific pricing information.
Question: Do you offer "next day" delivery or can I collect my purchase from you?
Answer: Yes as we post all goods the same day providing you pay for it before 4:30PM, (Saturday and Sunday goods are Posted on Monday) most customers gets it the Next day. Please see our feedback, what others says about our Delivery.
Question: Do you offer collection?
Answer: Yes we do offer Collection, Contact us for info.
Question: What happens if my purchase fails to arrive?
Answer: Every chance must be given for the postal services to deliver the item ? busy periods such as Christmas especially. Products posted same Day from United Kingdom London to UK and Worldwide via Royal Mail First Class and for International Customer via International Airmail, for UK the item should arrive the next working Day or the Day after, if not then call your LOCAL Sorting office as they may be holding that for you, but we suggest, that before call them at least wait 4 Working Days, If no Luck please use our above contact us link as we only reply to messages via our customer Message Board for Non Delivery, Tech support issue. International Customers before you contact us please wait at least 7 working days although the item should arrive within 3 working days as we post from UK via International Airmail.
Question: My item is damaged on arrival ? what do I do?
Answer: Please contact us the day it arrives to report a damaged delivery. Every care is taken in packaging your item securely in quality, hardwearing postage bags or parcels. If you can please take a picture of the damage item and email it to us.