Within 14 days
You may return the item(s) you purchased from us for up to 14 days with no questions asked for a full refund. You can arrange to get the item(s) returned to us or we can do that for you using our courier for a fee. If you would like to return an item you will need to contact us at returns@therugswarehouse.co.uk stating your order number as the subject of the email. Please note that any refund will be given once the item(s) is/are back in our warehouse and found to be in the same condition as was dispatched. The item(s) must be returned undamaged, in the original condition and packaging.
Faulty item
In the extremely rare case that your item(s) is/are faulty and provided you informed us within 48 hours of receipt at returns@therugswarehouse.co.uk stating your order number as the subject of the email, we will arrange a replacement for you at no extra cost. Or if you would like a refund for a faulty rug rather than a replacement, we will refund you the price of the rug and the shipping costs as well.
Please note: Shedding is a natural characteristic of deep wool pile rug such as shaggy and is not deemed to be a fault. This is common on wool rugs and should be taken into consideration when choosing suitable rugs for your home. If requested, we also provide upon request consultations on the ideal rugs for specific home environments (i.e. weather, traffic and budget, to name a few factors).
Out of stock item
On rare occasions some items may go out of stock for short periods of time. If you make a purchase and your item turns out to be out of stock, you will be entitled to a full and immediate refund.
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