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therugswarehouse

FREE Delivery on All Items. All Prices Include VAT

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General Interest

Delivery

We are able to deliver the majority of our orders within 7 working days. Please check out individual listings for estimated dispatch times.

Rates

Standard UK Mainland Delivery                                                          (Free)

(Deliveries on weekdays between 08:00 AM and 17:30 PM)                               

UK offshore Destination, Highlands & Northern Ireland                   (Price on request)

(Deliveries on weekdays between 08:00 AM and 17:30 PM)                               

Republic of Ireland                                                                                (Price on request)

(Deliveries on weekdays between 08:00 AM and 17:30 PM)                               

 

If you purchase more than one item, all additional items are dispatched free of charge.

 

Delivery instructions

If you would like to leave any delivery instructions for the courier, you will be able to do so by sending us an email immediately after your purchase informing us of your requirements. Alternatively if you use PayPal to make your payment, you may leave your instructions in the 'Note to seller' box during checkout.

Missed Deliveries

We will inform you of your delivery date after your item had been collected by the courier and provide you with tracking information. If delivery is attempted by the courier while no one is present at the property, the courier will leave a card through the door with a telephone number for the purpose of rearranging delivery. You will be able to call that number and rearrange delivery to an alternative convenient date.

UK Remote Locations Deliveries

 If you are not sure whether you address is classified as being in a remote location, please contact us via eBay messaging or email us at delivery@therugswarehouse.co.uk for confirmation. As a rough guide, the following postcodes are classified as remote locations: HS1-9, All IV Postcodes, KA27-28, KW1-17, PA20-77, and PH17-50.

European Deliveries

We are able to deliver to some European destinations including Austria, Belgium, Czech Republic, Denmark, France, Finland, Germany, Ireland, Netherlands, Norway, Portugal, Spain, Sweden & Switzerland. Please email us your exact location and the rug(s) you wish to purchase including the required size to delivery@therugswarehouse.co.uk for an accurate delivery quote.

 

Our obligations

·         We will deliver your item(s) to you in the condition stated by us on this website i.e. new unless otherwise stated.

·         We will dispatch your item(s) to you in a timely fashion.

·         Please be aware that we cannot be held responsible for any errors caused by the courier. Even though we do use a reliable courier service, some delivery issues may occur that are outside our control.

·         In case of delivery failure and the failure of the courier to provide an adequate explanation to you, we will intervene on your behalf and rearrange delivery.

Your obligations

  • Once you receive your item(s), it is your responsibility to check the condition of the package and packaging. If the item looks damaged or dirty from the outside, please do not accept it as we are unable to pursue claims against the courier if the item(s) is/are signed for. If you did not or could not inspect your item(s) when delivered, please make sure you sign for the item and write a note next to your signature as ‘not inspected’.
  • If you need to make any changes to your delivery details, you will need to inform as soon as possible. An extra charge may be applicable in case the package(s) had already been collected by the courier.
  • On the day of delivery, it will be your responsibility to track the item if you wish either via the courier’s website or by phone.
  • In case of delivery failure and the failure of the courier to provide an adequate explanation, you must inform us immediately on delivery@therugswarehouse.co.uk.

Note: You will not be able to change the delivery details with the courier without prior written consent from us. If you would like to change the delivery address for example, you will need to write us requesting the delivery to be redirected to a different address. We will then get in contact with the courier and redirect your package, but please note that there will be an extra fee payable by you for this service, which will be the fee chargeable by the courier.

 


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