The following Returns Policy applies only to consumers, ie natural persons who enter into the purchase contract for a purpose that is neither commercial nor it is attributed to an independent professional activity (§ 13 BGB German Law).
Returns Policy
You can cancel your contract declaration within one month without giving reasons in writing (eg letter, fax, e-mail) or - if you receive the goods before the deadline - by returning the goods. The time limit begins after receipt of this notice in written form, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before we fulfill our information requirements obligations under Article 246 § 2 in connection with § 1 Paragraphs 1 and 2 EGBGB Law and our obligations in accordance with § 312e Section 1 Clause 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or the thing on time. The revocation must be sent to:
Letter:
XTRADEFACTORY GmbH - Ludwig-Rinn-Str. 8-16 - 35452 Heuchelheim / Germany - SEO: Herr Juergen Kolmer
Email:
mail@xtradefactory.com
or via Telefax:
+49 641/9722351
Consequences
In the case of an effective withdrawal, the mutually received benefits and any benefits derived (eg interest) have to be surrendered. If you cannot return back the performance received and benefits (eg usage advantages) or partially not, or only in deteriorated condition, you have to pay compensation.
For the deterioration and derived benefits, you must pay compensation only if the use or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning. "Testing the properties and functioning" refers to the testing and evaluation of the respective goods such it would be possible and customary in a store. Items which can be shipped in a regular parcel are to be returned at our risk. You have to bear the regular costs of returning the goods if you received the goods as ordered and if the price of the returned goods does not exceed the amount of 40,00 € or if you have not transferred the consideration or have provided a contractually agreed part payment at the time of withdrawal. Otherwise, the return is free of charge. If goods exceed the dimensions of a regular parcel the goods are picked up. Obligations to reimburse payments must be made within 30 days. The period begins with the declaration of revocation or for us with their receipt of the goods.
End of Returns Policy
German law applies.
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