We strive to be honest and open in all our dealings with our ebay customers. Our listings should contain all relevent information regarding your purchase, if you have any questions please contact us first before placing your order. Our aim, wherever possible, is to despatch all items on the same day or at least the following working day, we keep all postage receipts as proof of posting and we can supply those to you if required. We can not be hald responsible for any delivery delays as a result of slow service from the Post Office, if you have not received your item within a reasonable period please contact us and we will attempt to trace it.
If you have experienced any problems or have any issues with either the goods supplied or the service provided please contact us first before leaving any non-positive feedback so that we can address such issues to everyones satisfaction.
In the event you wish to return an item our policy is as follows:
Return or exchange an item - our 100% money back guarantee
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
1.Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
2.The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3.The cost of returning the item to us is your responsibility.
4.Delivery charges are only refundable where goods are faulty or incorrectly supplied and a refund is made.