About The Phone Outlet

At The Phone Outlet we are continually striving to bring you a better shopping experience. We also want to be the first to meet your telephony needs, and that's why we've created The Phone Outlet.

The Phone Outlet is wholly owned and managed by CAT Ltd (BT's exclusive contracted agent for the disposal of refurbished and end of line products) and operates independently from BT, meaning we are able to offer products that are not available in retail stores.

What can I buy?

At The Phone Outlet you can purchase new and refurbished items.
The new items are products that were previously available through retail stores but have now been discontinued. They come complete with all the necessary parts and accessories and are still in their original packaging. In some instances the packaging may be damaged, but don't let that put you off! The product inside will be pristine
New items are sold with a 12 month The Phone Outlet Warranty.

The refurbished items are customer returns. A large proportion of these items have never been used. They might, for example, be unwanted gifts or products customers have simply changed their mind about, which have then been returned to us. They have been checked, inspected, repaired (if necessary), graded and reboxed complete with all accessories. All refurbished items will be clearly marked in the description.
Refurbished items are sold with a 6 month The Phone Outlet Warranty.

Mobile Handsets:All manufacturer refurbished mobile phones supplied by The Phone Outlet include the handset, battery & charger. *
Mobile Accessories:All manufacturer refurbished mobile accessories supplied by The Phone Outlet include the main components. *

* User guides, USB/Data cables and software, if available, will be included but this is NOT guaranteed so please do not place an order if your level of expectation is that these are required. We will not be liable for return shipping costs if you change your mind on the basis of missing accessories.

How can I pay?

Payment can only be made by PayPal. To ensure your purchase is protected it will only be delivered to your registered PayPal address. Payment on 'Buy It Now' purchases must be made immediately. Once your payment has been received we will send you a confirmation email and your purchase will be supported by a VAT invoice. Our listed prices include VAT at the standard rate.

When will I get my delivery?

Orders will be despatched via Royal Mail, Parcel Force or City Link. Most items will be sent out the same day but we aim to despatch all orders within 2 working days of cleared funds. Parcel Force and City Link deliveries MUST be signed for.

How do I check the status of my order?

You can keep track of your order on the internet using the details we provide in your initial confirmation email. We will send out additional emails to let you know how your order is progressing.

Returns

Under our The Phone Outlet eBay Refund Policy, you have 14 days to return a product to us, providing it is unused and in a saleable condition for a full refund. Where a product is faulty, damaged or described incorrectly we will refund the original delivery charge, but not when a product is simply unwanted*.

* This policy does not affect your statutory rights relating to faulty or described goods, or your right to cancel orders under the Distance Selling Regulations.

Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product. All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund.

Faulty items

If your item develops a fault please notify us at theteam@thephoneoutlet.co.uk

If the fault has developed within 28 days of delivery we will offer a refund, including postage costs or a replacement product once the original product has been returned to the The Phone Outlet team for assessment and verification of the fault.

If the fault develops after 28 days but within the warranty period please contact us via my eBay and we will repair or replace it once the original product has been returned to the The Phone Outlet team for assessment and verification of the fault.

If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.

Contact

Our dedicated The Phone Outlet team have been specially trained to assist with any enquiries you may have. They are available to assist you from 9am until 5pm Monday to Fri (excludes bank holidays) and can be contacted by email theteam@thephoneoutlet.co.uk. We will respond to most emails within one working day and we aim to reply to all queries within two working days.

The Phone Outlet is wholly owned and managed by CAT Ltd, Registered Office: 30 New Road, Brighton, BN1 1BN

Please Note that is the registered office address and no returns or correspondence should be sent here. If you are need of support or have any questions, our Team can be contacted at theteam@thephoneoutlet.co.uk.