The Party Kings

Asking a Question

We are happy to answer your questions but are currently receiving over 1600 emails a week! For that reason we would ask that you please consider these few points before you send your question:

How important is my question? – All our customers are important to use regardless of the size of your order & we are always happy to help.

We are though receiving a large number of questions that are answered by reading the item description or even using a calculator & ultimately just slow down service for everyone else.  Before you send your message please read the information we have given

Do I need an urgent reply? - It may take up to a week to for us to reply to your question.  Why not try and contact us by telephone instead?  Just Call us on 01274 679723 during normal office hours to get an immediate reply.

Halloween

Due to the unfortunate misuse & abuse of the returns policy by some customers - we have ensured all Halloween costumes arrived within the timescale for returns before the 31st October

Therefore we WILL NOT accept returns requests after this date for these items It is not our intention to cause problems for genuine customers with a returns request but it seems very unfair that some people expect to wear a costume & then wish to return it in November!

We cannot & will not subsidise this behaviour