 |
| Q:What is your return policy? |
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| A:Is exchange only, buyer must pay return shipping fee, We will only pay resend P&P if fault is ours.. No exchanges or refunds are offered or will be given on personalised items (Unless the fault is ours) Item must be returned in original packaging & within 7 days of delivery Replacement will be made upon receipt of the returned item |
| Q:Do you combine shipping? |
|
| A:Yes. see listing for details.. on orders of 6 or more please wait for me to send an invoice |
| Q:When can I expect my order to arrive? |
|
| A:Single Items are generally shipped out within 5 business days, Most are shipped within 72 hours, from cleared payment,(Sat,Sun,Bank Hols & Xmas excluded)Please note that whilst we make every effort to despatch your order as promptly as possible during busy times(Easter,Summer & Xmas) this may be up to 10 working days. Collection is not an option. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:See listing for detailed breakdown of Post & Packing charges.
I always charge P&P at cost. |
| Q:How many lettes can I use for a name or short message? |
|
| A:We try and accomodate all names. First (& Last if required) Most Messages are too,('With love'-'Lots of Love'-'Happy Birthday'-'Love you' etc) if in doubt send it to the Mug king via The 'Ask seller a question' button and i'll let you know. |
| Q:Can I change the colour of the text used for the Name/Message? |
|
| A:Yes, leave it with any personalisation details. |
| Q:Can I use My own photo on the mug as well as the design? |
|
| A:Yes, i try and accomodate all requests for personal pictures.for details of format & where to send photo ask the Mug king via The 'Ask seller a question' button AFTER your purchase. |
| Q:Do you ship internationaly? |
|
| A:No, Due to the high postage cost and losses.
Though I will post within the UK from International Buyers (e.g.- U.S ebayer buys mug but wants it delivered to UK address.) |
| Q:Where do I leave personalisation details? |
|
| A:In the 'MESSAGE TO MUG-KING' BOX (Under Order Details) on the 'Review your Purchase' PAGE in ebay when you have purchased a mug.
Or in Paypal in the 'Instructions to Seller' box when you pay. |
| Q:Do you send A packing slip with the mug? |
|
| A:No, (Unless requested to do so) as most mugs are sent as presents/ gifts I do not enclose a packing slip or details of cost etc. |
| Q:Do you give discounts on 'multiple purchases' |
|
| A:Yes. AS WELL AS the P&P discount I also give discounts on Multiple purchases (4 or more). Just use the Buy It Now button on the mugs that you want and wait for me to send you a revised ebay invoice. you won't be dissapointed. |
| Q:Do you use the cheap Inferior 11oz mugs from Asia that most other sellers use? |
|
| A:No. Never, I always use best quality 'A' grade 10oz european mugs that are sourced within the EEC with straight sides and a bright white finish. They cost more but the end result is clearly worth it. |
| Q:Are your mugs & designs fully dishwasher proof? |
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| A:Yes! Absolutely! see above question... |
| Q:Will you print 'Anything'? on a mug? |
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| A:Yes. as long as it contravenes no laws or regulations and you take full responsibility for it's content. |
| Q:What happens if my mug gets broken in the Post? |
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| A:Just send a few photos of the packaging & broken mug/s and I will help you in your claim to the Royal Mail. if you need an immediate replacement you will have to send me the P&P for the mug/s & i'll send a replacement/s. I then will make a RM claim & when this has been paid I will refund you the resend P&P that you have paid. |
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