Figleaves eBay Store Help Pages / FAQs
FAQ's
Q: Can you ship my parcel outside the UK?
A: No, we cannot ship any parcels outside of the UK
Q: How long will it take to receive my goods?
A: Please allow 5 to 7 working days for you order to arrive from despatch. We aim to ship your order within 2 working days.
Q: Can I return my order for a replacement?
A: No, we can only process refunds for returned goods. However please return the item to us and you can reorder the new item online.
Q: How long will it take until I get a refund for my returned goods?
A: We will process your return as soon as possible, please allow up to 14 days for your refund to be fully processed and show in your PayPal account.
Q: Can I combine my postage charge?
A: Yes, simply add the items you wish to order to your basket before paying for them. Once you have added all your items, go to the basket and continue through your Payment as normal.
(See Ordering & Payment for further information)
Ordering & Payment
Delivery
Returns Refunds
Terms & Conditions
Q: How will I know that you have received my order?
A: When you place an order with the Figleaves eBay store you will get the following email communications:
- Order confirmation email - this is a "winning bidder" email which confirms we have received your order
- Payment Received email - this is a "payment cleared" email from PayPal. Please retain this for your reference. At this time we will leave positive feedback for you. We hope that you will be pleased with the service you get from us, and will in turn leave us positive feedback.
- Shipping Confirmation email - this confirms your order has been despatched from our warehouse
- If you do have any issue relating to your order or delivery please contact us at ebayhelp@figleaves.com
Q: Am I able to order more than one item per order?
A: You can put as many items as you want into one order, and this will have one delivery charge only.
There are two ways to do this as detailed below:
- Cick 'Add to Basket' rather than 'Buy It Now', do this with an many items as you would like to purchase.
- Click on your basket shown in the top right hand corner on eBay.
- Continue through to payment as you would normally which will give you one postage charge for all your items.
OR
- Choose your item and select the size and colour.
- Click 'Buy It Now'. This will take you through to the 'Review and Commit to Buy' page.
- Click 'Commit to Buy'. This will take you through to the 'Buy It Now Confirmation' Page.
- This page will give you options - 'Pay Now' or 'buy another variation or visit sellers shop'
- Click 'Visit Seller's shop' to purchase more items under one delivery charge.
- Repeats steps 1-5 until you are happy you have all the items you wish to purchase. Once you have all your items, simply click 'Pay Now' on the last item and all your item will be under one order with one delivery charge.
Note if you do not Pay straight away, you can go back and pay for these items by viewing the order in 'My eBay'. The order will be shown in your 'Buying Reminders' and 'Purchase History'.
Q: What happens if the item I order is out of stock?
A: Our aim is that all items listed are available and in stock. Unfortunately in very rare cases we may have a problem fulfilling your order. In the unlikely event that this happens we will contact you as soon as possible, and give you a full refund.
Q: Can I order an item in a different colour or size to that shown on the site?
A: All of the items that are available are listed on our site. If the size or colour you want is not listed on the site unfortunately we don't have it. However, why not try the search facility to show you all of the sizes and colours we do have on offer.
Q: Can I order from you through an eBay auction?
A: No, all our items are listed as 'buy it now'.
Q: Can I amend my order once it's been placed?
A: Unfortunately once you place your order we are unable to amend it, cancel it or change the delivery address. Please make sure it is correct before you complete your order.
Q: Can I place an order over the telephone?
A: We are only able to take your order through our online store, and are not able to offer you a telephone ordering service.
Q: What payment methods do you accept?
A: We only accept payment by PayPal. This offers you a secure and convenient way to shop at our store.
Q: Can I pay by any other method than PayPal?
A: At present we only accept payment by PayPal. We are unable to accept payment for orders by any other method (e.g. debit and credit cards, cheque or cash).
Q: Does the price displayed for the products on your site include VAT?
A: Yes, all prices include VAT.
Q: Where do you deliver to?
A: We currently deliver to all addresses in the UK. We are not currently able to offer delivery to any address outside the UK.
Q: How long will it take you to deliver my order?
A: We aim to despatch all orders within two working days of payment being cleared. All orders will ship with Royal Mail 2nd Class Post, and should arrive with you within 5-7 working days from despatch.
Q: How much does delivery cost?
A: The postage and packaging charge is a standard £2.99 for all parcels.
Please note for very large orders you may receive more than one parcel, but you will still have only one delivery charge of £2.99.
We may occasionally ship high value orders by a courier service. In this case you will need to be present to sign for your parcel, but the delivery charge will still only be £2.99
Q: Do you offer an express delivery option?
A: Currently we only offer a standard service, but your goods should still be with you within a few days.
Q: Are there any delivery areas where it may take longer for my parcel to arrive?
A: Some remote locations within the UK, including the Highlands and Islands of Scotland, and BFPO addresses may take a day or two longer to deliver.
Q: What do I do if my parcel doesn't turn up?
A: If your parcel has not turned up within 7 days of you getting your shipping confirmation email, please contact us at ebayhelp@figleaves.com
Q: How long do I have to make my return?
A: Returns must be received by us within 14 days of you receiving your order.
Q: Can I return an item and have a replacement rather than a refund?
A: We do not offer an exchange service.
Q: How do I make a return?
A: All items despatched from the figleaves eBay store come with a pack note listing the items delivered, and detailing the returns process. If you do need to return any items the steps to follow are:
- Fill in the returns form on the pack note indicating the item(s) you are returning and listing the returns reason code as listed on the pack note.
- Put the returns form with the items being returned into secure packaging and affix the pre-printed returns label which you will find on the reverse of the pack note.
- Post the package back to us. Note that you are responsible for the cost of returning the parcel to us. Make sure you get proof of posting from your Post Office or carrier. You should keep this proof of posting until you receive your refund. This will allow you to follow up with your carrier if we do not receive your returned parcel.
Q: Are returns free of charge?
A: No, you are responsible for the cost of sending returns back to us.
Q: What is the returns address?
A: Figleaves ebay Returns, PO Box 158, Haverhill, CB9 1AJ.
Q: What is your returns policy?
A: If you need to return an item we'll give you a refund, provided that it is in its original condition and packaging, unworn, unwashed and with all labels attached. It must be returned to us within 14 days of you receiving your order.
Note that some items bought from the figleaves eBay store cannot be returned if the packaging has been opened or the seal has been broken. This includes:
- Hosiery
- Body care items
- Beauty products
These conditions do not affect your statutory rights.
- Your statutory rights under the Consumer Protection (Distance Selling) Regulations, allow you to cancel your order in writing up to 7 working days after you have received your delivery. Further details and advice are available from the Citizens Advice Bureau or your local Trading Standards Department.
- You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. We cannot accept liability for goods that get lost or damaged when they are returned, and request that you ask the Post Office to stamp the proof of posting label when returning products by post.
- This returns policy does not affect your statutory rights relating to faulty or misdescribed goods, or your right to cancel orders under the Consumer Protection (distance selling) Regulations.
Q: What do I do if I receive a faulty item?
A: In the unlikely event that you do receive a faulty item please return it to us using the returns label provided. We will investigate the problem, and where appropriate process a refund.
Q: What happens if I receive the wrong item?
A: In the unlikely event that you do receive an incorrect item please return it to us using the returns label provided. We will investigate the problem, and where appropriate process a refund.
Q: How long does it take for my return to be processed once you receive it?
A: On receipt of your parcel we will send you an email confirming that we have received it. Our aim is that all returns and refunds are processed within 14 days of receiving them.
Welcome to the figleaves eBay Store. The figleaves eBay Store is owned and operated by Figleaves Global Trading Ltd. (referred to in these terms as figleaves). We provide access to the figleaves eBay Store website (the 'website') and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the website as by using the website, you signify your agreement to be bound by these conditions. You might also like to print a copy so that you can remind yourself what you agreed to.
1. Your Account
Please ensure that the details you provide us with are correct and complete and let us know immediately of any changes to the information that you have provided us with when ordering.
figleaves reserves the right to remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
2. Access to the figleaves eBay Store
We will try to make the website error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will try to keep this to a minimum.
3. Licence for website access
figleaves grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from figleaves. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of figleaves without express written consent. You may not use any metatags or any other 'hidden text' utilizing figleaves' names or trademarks without the express written consent of figleaves. Any unauthorised use terminates the permission or license granted by figleaves.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page at http://stores.ebay.co.uk/thefigleavesstore as long as the link does not portray figleaves, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any figleaves logo or other proprietary graphic or trademark (including those of figleaves exclusive brands) as part of the link without our express written consent.
4. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'
- to cause annoyance, inconvenience or needless anxiety
5. Copyright and database rights
All content included on the website, such as photographs, text, graphics, logos, button icons, images and software, is the property of Figleaves Global Trading Ltd. or its subsidiaries, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of figleaves and its affiliates and is protected by United Kingdom and international copyright and database right laws.
You may not systematically extract and/or re-utilize parts of the contents of the website without figleaves' express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (either once or a number of times) for re-utilization any substantial parts of this website, without figleaves' express written consent. You also may not create and/or publish your own database that features substantial parts of this website (e.g. our prices and product listings) without figleaves' express written consent.
6. Copyright claims
figleaves wants to respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.
7. Trademarks
figleaves and other marks indicated on our website are trademarks or registered trademarks of figleaves in the European Union, USA, Canada, Australia, China, Japan, Korea, Norway, Russia, Turkey, Singapore and/or other jurisdictions. Some of figleaves' exclusive brands like Scarlet Rose, Babyleaves, Butterfly Blue, Midnight Grace and Minileaves are also protected by trademark registrations in some countries. figleaves' graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of figleaves. figleaves' trademarks and trade dress may not be used in connection with any product or service that is not figleaves', in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits figleaves. All other trademarks not owned by figleaves that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by figleaves.
8. Our Contract
When you place an order to purchase a product from figleaves, we will send you an email confirming receipt of your order and containing the details of your order. That email will also confirm the cost of delivery which will be added to the purchase price. You can find out more about how we calculate the cost of delivery by clicking here.Your order represents an offer to us to purchase a product which is accepted by us when we despatch that product to you and is confirmed by an email we send to you confirming that we have despatched the goods (the 'Despatch Confirmation E-mail'). That acceptance will be complete at the time we send the Despatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Despatch Confirmation Email to have been despatched do not form part of that contract.You are seeking to enter into a contract with Figleaves Global Trading Ltd when you place an order.
9. Returns
Please review our Returns Policy, which applies to products purchased from us.
10. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.
Despite our best efforts, a small number of the thousands of products in our catalogue are mis-priced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of that cancellation.
11. Children
figleaves does not sell products for purchase by children. If you are under 18, you may use the figleaves eBay store only with the involvement of a parent or guardian.
12. Electronic communications
When you visit the figleaves eBay Store or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that those communications be in writing. This condition does not affect your statutory rights.
13. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
14. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
15. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
16. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
Your statutory rights are not affected by these terms and conditions.
17. Our details
figleaves.com is a trading name of Figleaves Global Trading Ltd a limited company registered in England & Wales with registration number 03060702.
You can contact us by clicking here.
Or you can contact us by post through our offices in Welwyn Garden City
Figleaves Global Trading Ltd.
29 Broadwater Road
Welwyn Garden City
Hertfordshire
AL7 3BQ
United Kingdom
Or through our registered office which is at
Griffin House
40 Lever Street
Manchester
M60 6ES
United Kingdom
VAT Reg. No. GB 766 7742 78
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