Bread Crumb Link

Shop search

Shop categories

Shop pages

  • Returns

Customer Queries

delivery options

Secure Payment

Returns

THE CRAFT TREE RETURNS POLICY

Please read carefully as failure to comply with the defined process could result in goods being returned to you at your expense.

CHANGE YOUR MIND

We comply with distance selling regulations, as such we will gladly refund any item returned to us unopened within 10 days of purchase which is sealed in the original packaging and in a re-sellable condition, buyer accepts all return postage costs. (Excludes items sold as used, Restocking fee applies).

PLEASE NOTE WE DO NOT ACCEPT RETURNS OF PERSONISED ITEAMS

FAULTY GOODS

If you purchased an item from us and the item is defective (within the first 30 days) we will replace it free of charge, alternatively we will offer a full refund upon receipt of the faulty goods. If you purchased an item from us and the item becomes defective after 30 days we will at our discretion replace it free of charge, or alternatively we will ask you to exercise the manufacturers warranty provided with your goods. Items returned as faulty that are right when tested will be returned at the buyers expense.

RETURNS PROCESS

Before returning any item to us please obtain an RMA number before shipping, failure to do so will mean our warehouse will not accept the delivery and will be returned back to you at your expense. Please ensure you obtain a proof of postage in case the item gets lost, please also ensure the package contents contains a record of your Ebay user ID and the RMA number. Once received we will endeavor to process the return ASAP and will ensure to keep the buyer informed throughout the process.

If you have any questions please get in touch with us, most issues can easily be resolved by simply giving us a call or sending your questions/issues to info@thecrafttree.co.uk