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Payment |
Payment is to be made within 7 days of sale. We start the non-paying bidder process after this time.
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UK Customers |
We accept payment via PayPal on our auctions, see individual auctions for details.
We accept payment by most major credit/debit cards. Please specify when ordering if you wish to pay by this method and specify a phone number that we can contact you on.
We are unable to accept payment via International Money Order |
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Communication |
We firmly believe that good service and communication are the foundation of a good business.
We will keep you informed of the progress of your order by letting you know when weI receive your payment and also when weI have sent your order.
We would appreciate you letting us know when your goods have arrived either by email, or by leaving feedback.
If there are any problems with your order please contact us BEFORE leaving feedback. |
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Returns Policy |
If any goods are returned owing to an error on our part, we will gladly refund your postage charges. If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund (subject to a 20% handling charge) provided that all goods are returned in a perfect, saleable condition within 7 days.
However, no carriage refunds can be given. If any goods are returned which you feel are faulty and not repairable, and covered by the manufacturer's warranty, these must be returned to us for inspection, together with your purchase receipt.
If it is found to be a genuine fault of manufacture (not accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, or a part that can be changed), we will usually either repair or replace it free of charge. In some cases we may offer a full refund. Your standard postage costs will usually be reimbursed, but we will not reimburse any additional postage costs you paid for services such as priority delivery.
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