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| Delivery of your Bike |
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All orders for British Mainland received before 2pm on normal working days Monday - Friday are despatched on the same day using the ParcelForce24. Whilst this is offered as a next working day service, we cannot guarantee that the cycle will arrive on a specific day, although we have worked with several couriers and have found ParceForce to be extremely reliable.
Please provide a contact phone number when submitting your payment for us to pass on to the delivery agent to avoid delay.
Consignment numbers for you bike are available for tracking purposes once your item has been despatched on request.
-- Some extreme areas may take a little longer and we advise that if you are unsure or need your cycle on a specific day you contact us.
-- Offshore delivery addresses may incur a further charge - please see our delivery terms and select the appropriate charge for your area when ordering.
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| Once Your Bike is Delivered |
When you receive your bike or bikes, it is important that you inspect them before signing for the delivery.
If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should refuse delivery. In this event, do not sign for the goods and please contact us immediately (3 working days maximum) so that we can resolve the situation with our courier. Another bike will be sent out to you as soon as possible. If you sign for the goods and subsequently find that the goods are damaged it makes it harder for us to deal with your complaint. It is important that all original packaging is kept until you are satisfied with the bike or bikes and are sure that they will not need to be returned.
Couriers will not accept a bike if it is not in its original packaging. Replacement goods will only be sent where the fault is deemed to have occurred within a reasonable time period.
Sometimes you may have a small mark on the Frame, which many new bikes have. Usually a supplying dealer would touch up any minor blemishes to the paintwork while doing the assembly and Pre-Delivery Check. |
| Delivery Of Your Cycle |
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England - England, Scotland, Wales, Grampian, Highland, Isle of Wight, Scottish Offshore
DHL (48 hour service)
Scotland - Scotland, Grampian, Highland, Scottish Offshore
DHL (48 hour service
Northern Island
DHL (48 hour service
**PLEASE CONTACT US FOR OTHER AREAS NOT LISTED |
| Collection |
| All of our cycles are despatched directly from a distribution centre which unfortunately is not open to the public, and we are therefore unable to offer collection. | |
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