|Q:My bathroom floorspace measures 3.04 sq m approx. What size kit should I get?|
|A:We suggest taking the overall measurement and then taking off 10% to ensure that you do not order too much. In this case 10% would be 2.73m2 – the nearest kit size rounding down would be a 2.5m2. If using plywood to lay on then a 150w would be suitable or if using concrete then 200w.|
|Q:Can I get my floor wet and can I use in a bathroom?|
|A:Yes. All our cables are waterproof and fully earthed; they can be used in bathrooms and wetrooms with no problem.|
|Q:How wide are the mats?|
|A:The mats are 500mm wide and come in different lengths to suit the size of the room you require. For instance if you require a 4m2 mat kit, it would come on a roll of 8m2 long by 500mm wide. This covers 4m2. You roll out the mat and cut it when you reach the end of the room then flip it over and come back the other way.|
|Q:How high will the system raise the floor level?|
|A:Our heating cables are 3mm thick, but you need to allow for your tile adhesive (5mm), your tile and any insulation board used.|
|Q:What is the maximum wattage per square metre for my floor type?|
|A:Underwood – 140w per meter
Under Tiles / stone floors - up to 200w per meter
Under carpet or lino - maximum of 150w per meter|
|Q:What wattage do I need?|
|A:If you would like to heat a standard room which is well insulated 150 watts or greater is required.
If you are heating a conservatory, which is considered high heat loss or a room with lots of fixed furniture such as a kitchen then we suggest 200w.
200w by nature heats up faster than the 150w so if you can use it then you may as well have the mos|
|Q:What tools do I need to fit?|
Electrical metal back boxes 35mm deep
Stanley knife or similar sharp blade
Please be careful with sharp tools to ensure you do not cut the cable!!|
|Q:How long will it take for the floor to warm up?|
|A:This depends on your insulation levels in the floor. A well insulated house with marmox or blueboard insulation used can be warm in 20 minutes but if laid directly onto un-insulated concrete then it can take 1 hour +.
Laying onto plywood you should expect warm up time of approx 30mins.|
|Q:Can I install myself?|
|A:The instructions we provide are detailed and a competent DIY’er should be able to install quite easily. Any aspect of electrical installation should be carried out by a competent person.
The underfloor heating store are registered NICEIC contractors and an carry out the installation for you if required. Call 0800 077 8374 for details|
|Q:What size heating kit do I require?|
|A:You should aim to cover between 80-95% of the free floor space of the room. Covering less than 80 % of the FFS means you will end up with cold spots on your floor. We recommend that you measure the intended area to be heated and remove 10% of your total measurement to ensure that you don’t order too much.|
|Q:Can I turn on the system straight away after fitting flooring?|
|A:We recommend that the Aluminium Heating mats (used beneath wood and laminate floors) can be used immediately but the temperature should be increased in small stages for the 1st couple of days.
The tile systems should only be turned on once the adhesive is completely dry, this normally takes 7 days.|
|Q:How long will delivery take from when I place the order?|
|A:All orders placed before 11am will go out for a next day delivery. In many cases we can get orders out much later than this. Please call us on 0800 077 8374 to see if we can help|
|Q:Is delivery free?|
|A:Yes delivery is included in the price for heating kits. If ordering heavy item like tile adhesive then a delivery charge will apply, as this will be shipped on a pallet.|
|Q:What warranty or guarantee do your products come with?|
|A:A lifetime guarantee is standard with all our heating cables. We offer a 2-year guarantee on the thermostats.|
|Q:Can you connect up more than one cable / matt to a single thermostat?|
|A:Yes, our range of thermostats will switch 15amps so any combination of mats or cables can be connected as long as the total load does not exceed this. If you would like to switch a larger area with 1 stat then you can use a contactor to switch the load, please call for more info on this.|