We've put together some guidelines to help explain our returns policies and procedures. But it's worth noting that wherever possible we will respond to your individual circumstances.
It's an unfortunate fact of life that no matter how good a manufacturer is they'll occasionally produce a faulty product. If your product has a fault when you get it or it develops a fault within the first 7 working days after delivery - it will be replaced or refunded.
Within 7 Working days customers will receive a pre-paid returns label to send the goods back to us. After 7 Working days the customer is required to pay for return postage and will not be entitled to a refund on postage.
Within 28 days the product can be returned and if confirmed as faulty, we can either refund or exchange your item.
Any order after 28 days are dealt under the warranty of the product, hence we can offer only repair or replacement.
If a product is returned as faulty within 7 working days and once tested is found not to be faulty - a £10 admin charge will be made - before the goods are sent back or refunded After 7 working days faulty products are processed as per the manufacturer's warranty policy and procedure. This doesn't mean you're on your own; we'll be here to smooth the way.
If you're a consumer customer you can return your product within 7 working days after you receive it. You'll receive a refund providing your product has not been used or installed.
Returning the goods
Buyer's will need to return the goods at their cost should they wish to return goods within 7 days.
Pre-recorded videotapes, DVDs, CDs, minidisc, memory cards and software need to be still sealed. Any 'free gifts' received with the product also need to be returned.
All our products carry a standard 12 month warranty.
All our products are brand new.