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PAYPAL – immediate payment by PAYPAL is required. We do not accept any other method of payment.

REFUNDS
Your complete satisfaction is guaranteed. If you are dissatisfied with your purchase for any reason please let us know.

OUR CUSTOMER SERVICE GUARANTEE
We always promise to treat you fairly and courteously in all our dealings and would ask for the same in return. E-mails are ALWAYS answered within 24 hours, so please just e-mail in the rare event of any problem. If you do e-mail us, please also check your spam filter for our reply as this sometimes blocks your reply. Thank you.

OUR FEEDBACK RATING
We are very proud that on all markets we sell, we have some of the highest feedbacks, generally 99% to 100%! Your feedback is important to u and our business. If you have any questions, queries or comments about the service you have received from us, please let us know via e-mail. We are always happy to help.

OUT OF STOCK POLICY
Our books are available on most marketplaces around the world, and the software systems can take a few minutes to update, so this means that on a rare occasion, someone may buy the book on another marketplace just before you do and the system has not had time to remove it from sale on the remaining markets, before you have also tried to purchase it. This is VERY rare, but if this is the case, your order will be cancelled and your money refunded in full within 24 hours.

RETURNS POLICY
If we have made an error and/or you are unhappy with your purchase, then please contact us and let us know. We are always happy to help and discuss this with you.
If you wish to return the book through your own error , then this is fine also, and once the book is received back, we shall refund you for the cost of the book, less postage and packaging charges.