Please Note I’ve now had to end shipping to Canada, for 6 months now ALL items sent Royal Mail International Track and Signed have been taki...read more
Please Note I’ve now had to end shipping to Canada, for 6 months now ALL items sent Royal Mail International Track and Signed have been taking on average 4 weeks, after the initial handover after a couple of days they seem to vanish for several weeks, I’m not sure if that’s in Canadian customs or just sat in a sack waiting to be processed by Canada Post once customs have processed them but this is happening to ALL shipments.
Obviously EVERY buyer expects them delivered within 1-2 weeks so quite rightly they want me to chase them.
Royal Mail WILL NOT start investigating until 20 working days (4 weeks) has passed and then it takes around 6 weeks for a reply.
This is too long for buyers to wait and it is causing me mega daily stress and numerous enquiries / claims daily which I don’t have time for.
Therefore unless a CANADIAN buyer wants DHL Express which cost £25.99 and takes 2 days I can no longer accept orders sorry until whoever is responsible sorts this mess out.
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