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Feedback

When you leave feedback please take into consideration the following:  When you complete the detailed sellers rating, low scores impacts on our business, by leaving positive feedback with low seller ratings the end result is the same as leaving negative feedback, please do not give us low seller ratings without contacting us first.  Without knowing why we get low ratings we cannot improve our service, we welcome any way we can improve our service.

OUR DETAILED SELLER RATINGS EXPLAINED

Item as described:

We give a detailed description of all our items.  If you require more information please contact us, we are happy to inspect or measure any item for you.  If you feel the description could be different (eg sizing) we welcome your input.

Communication: 

We aim to answer all questions within 1-2 hours, most are answered within minutes, this is our business not a hobby and as an internet business we know how important it is to communicate with our customers.

Dispatch Time: 

All our items are posted with one working day of cleared payment.  Royal Mail are usually very efficient but at certain times there may be delays.  Extreme weather conditions and higher numbers of post for example at Christmas may cause delays.  Also sometimes deliveries are just delayed, we have no control over your purchase after it has been posted but we will do our best to resolve any problems with your deliveries.

Postage and Packaging Charges: 

All our items are posted first class, delivery is within 1-2 working days.  We do not post anything second class.  We use quality packing materials and boxes where necessary, so your items arrive quickly and in good condition.  FREE POSTING INCURES EXTRA EBAY FEES and we feel that our charges are competitive and fair and enables us to combine postage.  When several items are purchased we can easily pop smaller items in with bigger items free of charge.

We pride ourselves on our feedback,  just look as some of the comments and you will see how dedicated we are to customer services.   If you have any problems or feel we could improve our service to you please contact us, we welcome any input that may improve our service and therefore our business.