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Customer Service |
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Company Information
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| We are an online retailer that
provides you with high quality jewelry for a low price. We offer a wide
variety of gemstones including Natural Diamond, Emerald, Alexandrite, and
Ruby embedded in metals such as 14K Gold, Silver, Titanium, and Tungsten. We
take style to the next level in bringing you the latest fashion in rings,
bracelets, necklaces, and in many other categories. Don't think that we only
carry items for the ladies, we also sell jewelries and accessories for that
special guy in your life. |
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US
Shipping and Handling
Delivery confirmation included |
| Shipping Method |
1st Item |
Each Extra Item |
USPS First Class Mail
7 to 10 Business Days |
$0.0 Free |
$0.0 |
USPS Priority Mail
3 to Business Days |
6.99 |
$0.0 |
USPS EMS
Up to One Business Day |
22.99 |
$0.0 |
International Shipping Rates |
| Shipping Method |
1st Item |
Each Extra Item |
USPS Airmail Letter Post
10 to 15 Business Days |
6.99 |
$0.0 |
USPS International EMS
5 to 10 Business Days |
24.99 |
$0.0 |
| All International shipments are subject
to import duties and taxes, which are determined once the package
reaches your country. These charges are the buyer's sole
responsibility, we urge you to consult with your local customs
office for further details. |
Business Days are Monday through Friday, excluding Holidays
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Refund Return Policy
Jewel4Gifts has an unconditional return policy on all items
purchased.
We offer a Sixty (60) day unconditional
money back guarantee (shipping and handling not included). Of course, in the
the circumstance where we make a shipping mistake, you will be entitled to a
refund of your entire transaction amount. All returns must be sent with the
original order number and/or item number. Please also include your email
address and/or phone # in case we have a question regarding your return. In
addition, please include the reason for the return (i.e. too big). All of
this information is extremely important. Failure to include this information
may cause a delay or prevent us from properly processing your Return.
A return for a refund will be processed for the original purchase price
minus the shipping charges. Your refund will be processed through the
original method of payment. For example, if you paid using your Visa card,
the refund will be credited to that Visa card. |
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Return Procedure:
- Please fill out the Return Request Form
accurately, filling in all required information for all returned
items. To begin, check the "I have read and understand the return
policy" box below and then click "Begin Return Process".
- You will be issued a Return number upon review
and approval of completed information.
- Products must be returned COMPLETE. Additional
charges for missing items may be assessed in the event of products
being returned incomplete.
- Products should be returned to the following
address:
Jewel4Gifts Inc (Return Dept)
328 South Abbott Ave.
Milpitas, CA 95035
USA
- Your Return number and eBay Item number must be
marked clearly on the outside of the packaging.
- Send the package by United States Postal Service
(USPS) First class with Delivery Confirmation, insure the package
(for gold jewelry) for the full invoice amount and retain your
receipt. We will not be responsible for item(s) damaged or lost in
shipping.
- Depending on the nature of your return, you will
either be credited the purchase price or the item will be replaced
or repaired and returned to you.
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Frequently Asked Questions
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What is your private policy?
We reserve the right to disclose your personally identifiable information
when required by law and when we believe that disclosure is necessary to
protect our rights and/or to comply with a judicial proceeding, court order,
or legal process served on our Web site. |
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How do I check my order status?
You can check your order status online in our customer service section.
Enter your purchase identification number to review the status of your
purchase. |
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Do you
charge sales tax?
All California residents are subject to California sales tax of 9.75%.
International customers are responsible for the custom duties and VAT, if
any. |
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I just received an
email containing a resolution to my problem. What do I do now?
Review the proposed resolution contained in the
email. To respond, click on the hyperlink contained in the email. A customer
response web page will appear giving you two options: accept the resolution
or reject the resolution. |
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Where can I find other
sizes of this ring?
Please go to
our ebay store and go to Search. Type in the size you want.
Ebay store: Flame Reflection |
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How do I measure my ring size?
Follow these steps:
- Wrap a piece of string around your finger.
- Mark the point where the two ends meet.
- Measure the string against a ruler.
- Compare the length of the string to the
chart below.
| Inside diameter |
Inside circumference |
Sizes |
| (in) |
(mm) |
(in) |
(mm) |
USA
/Canada |
Britain/
Ireland/
/Australia |
| 0.586 |
14.88 |
1.84 |
46.8 |
4 |
H |
| 0.602 |
15.29 |
1.89 |
48.0 |
4½ |
I |
| 0.618 |
15.70 |
1.94 |
49.3 |
5 |
J½ |
| 0.634 |
16.10 |
1.99 |
50.6 |
5½ |
K½ |
| 0.65 |
16.51 |
2.04 |
51.9 |
6 |
L½ |
| 0.666 |
16.92 |
2.09 |
53.1 |
6½ |
M½ |
| 0.682 |
17.32 |
2.14 |
54.4 |
7 |
N½ |
| 0.698 |
17.73 |
2.19 |
55.7 |
7½ |
O½ |
| 0.714 |
18.14 |
2.24 |
57.0 |
8 |
P½ |
| 0.73 |
18.54 |
2.29 |
58.3 |
8½ |
Q½ |
| 0.746 |
18.95 |
2.34 |
59.5 |
9 |
R½ |
| 0.762 |
19.35 |
2.39 |
60.8 |
9½ |
S½ |
| 0.778 |
19.76 |
2.44 |
62.1 |
10 |
T½ |
| 0.794 |
20.17 |
2.49 |
63.4 |
10½ |
U½ |
| 0.81 |
20.57 |
2.54 |
64.6 |
11 |
V½ |
| 0.826 |
20.98 |
2.59 |
65.9 |
11½ |
W½ |
| 0.842 |
21.39 |
2.65 |
67.2 |
12 |
X½ |
| 0.858 |
21.79 |
2.70 |
68.5 |
12½ |
Z |
| 0.874 |
22.20 |
2.75 |
69.7 |
13 |
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| 0.89 |
22.61 |
2.80 |
71.0 |
13½ |
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| 0.906 |
23.01 |
2.85 |
72.3 |
14 |
Z3 |
| 0.922 |
23.42 |
2.90 |
73.6 |
14½ |
Z4 |
| 0.938 |
23.83 |
2.95 |
74.8 |
15 |
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| 0.954 |
24.23 |
3.00 |
76.1 |
15½ |
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| 0.97 |
24.64 |
3.05 |
77.4 |
16 |
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For instance, a 2 1/16 of an inch equals size
six, and every 2/16 of an inch thereafter equals a size up from size
6.
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How do
I retract my bid?
If the auction has not been closed yet, please retract your bid from
eBay. For more information, please go to:
Bid Retraction Information |
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How do I take care of my
jewelry to keep its clarity and sparkle?
In general if jewelry is exposed to improper
harsh chemicals such as alcohol, hair spray, perfume, lotions, chlorine or
ammonia, the jewelry can be damaged. Use ammonia free cleaner. Also never
use a sonic cleaner on overlay jewelry. |
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Are the diamonds
and gold real?
Our specifications will clearly state the
material. For man-made diamonds we will specify them as Cubic Zirconia
or simulated diamonds and 18k gold over sterling silver. For real diamonds
and gold we will specify them to be natural diamonds and 14k gold. |
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Can this ring be resized?
If it is a vermeil or rhodium plated silver ring,
it cannot be sized. You will have to find the size you want in our ebay
store. If it is 14k solid gold, it can be sized. Please consult your local
jewelers first. |
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Is this item brand new or used?
All of our items are new. We never sell used
products. |
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How long does it take to
receive items?
Items are shipped within 2-3 business days after
receiving the payment. Please allow 7 to 10 business days for delivery time
via regular mail. |
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Can the
wedding rings be soldered together?
We were told by our customers that they can be
soldered together. Please check with your local jeweler to see if they are
willing to do this for you. |
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Why can't the silver
rings be sized?
Many jewelers are afraid they will damage the
ring plating and are reluctant to size silver rings. Please check with your
local jeweler to see if they are willing to do this for you. |
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Will the rings
turn my finger green?
If you are allergic to non-gold jewelry, the skin
on your finger may turn green. Some people will apply a clear coat of nail
polish to the band area to prevent this from happening. This does not mean
the jewelry quality is bad. While you may have an allergic reaction to a
particular ring, many others won't have the same reaction |
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Do you ship overnight?
Yes. But if the items are located in our
warehouse in USA we ship USPS EMS and EMS international and it will take 2 to 3 days
in USA and 5 to 10 days for outside of USA. |
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Do you combine
items in shipping?
Yes. We do combine jewelry items together in
order to minimize shipping costs. Please do not go through "Checkout" until
you finish all of your purchases. The system will combine all your items for
you and calculate the total. |
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I received the wrong
size ring. What should I do?
If the ring you received is not the size that you
had ordered, you may return the ring and we will send you the right size
ring if we have it available. Otherwise, we can offer you a credit for
another ring available in your size or a refund. If you received the
right size ring but it does not fit you, you can return the ring for a
refund and purchase the right size on our website. |
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Payment Methods
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- The personal information you have provided will not be shared with any
third party other than for Jewel4Gifts Inc. use. Providing a secure
environment for all transactions is of the highest importance to us.
Therefore, unless requested otherwise by a customer, we conduct all
transactions through either PayPal.com (a secure account-based online
payment system), or through our secure credit cards online payment
system or money orders. We believe this is the safest way to protect our
customers' consumer rights to security and privacy.
- All prices and specifications are subject to change without notice.
Jewel4Gifts Inc. is not responsible for typographical errors. All
typographical errors are subject to correction.
- If we decide to change our privacy policy, we will post those changes
to the Privacy Statement, to the homepage, and on other places we deem
appropriate so that you are aware of what information we collect, how we
use it, and under what circumstances, if any, we disclose it. You will
also receive an email message informing you of these changes.
- We reserve the right to modify this privacy statement at any time. If
we make material changes to this policy, we will notify you here, by
email, or by means of a notice on our home page.
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Trademarks and Copyrights
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| All rights reserved. This site
contains copyrighted material. Visitors and users of this web site shall not
copy, publish, or distribute, in whole or in part, any of the content of
this web site now known or developed hereafter. |
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Jewelry Knowledge
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What is Cz or Cubic Zirconia ? |
Cubic Zirconia (or CZ) is zirconium oxide (ZrO2), a
mineral that is extremely rare in nature but is widely synthesized for use
as a diamond simulant. The synthesized material is hard, optically flawless
and usually colorless, and may come in a variety of different colors. It
should not be confused with zircon, which is a zirconium silicate(ZrSiO4).
Because of its low cost, durability, and close visual likeness to diamond,
synthetic cubic zirconia has remained the most geologically and economically
important diamond simulant since 1976. |
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| What
is Rhodium Plate ? |
| Rhodium Plate is a plating that coats
sterling silver by means of a bonding process. It looks like white gold and
protects sterling silver from its natural tarnishing process. Rhodium
plating can be removed with a professional buffing wheel, so we recommend
that you only use a jewelry cleaner and soft cloth to clean jewelry with
Rhodium plate. We also suggest rings that have a rhodium plate not
be re-sized, unless the jeweler is able to re-plate the jewelry
after the ring has been sized. Without rhodium plating, the ring will not be
protected against Tarnish (blacken/graying) from natural elements. If you
want to engrave a ring with rhodium plate, keep in mind that it may tarnish
in the area that was engraved. Keep all Sterling silver jewelry away from
household chemicals and chlorine as in pools. These chemicals tend to have a
harsh effect on Sterling Silver. |
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| What is Enamel ? |
| Enamel is like a colored Glue process specifically made
for jewelry. There are many types and colors of enamel on the market today.
Any jewelry with enamel on or in it should be worn with care. It is durable
against wear, but should not be exposed to household cleaning products or
any chlorine. Keep enamel jewelry clean by using a jewelry cleaning solution
and a soft cloth. Do not buff as the enamel could easily be removed. Do not
re-size enamel rings as the heat process during the re-sizing process could
damage the enamel. |
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| What is Vermeil? |
| Vermeil is a plating of 14k or 18K gold over
Sterling Silver. The benefits are it looks like gold and costs much less. It
is also a great alternative for people who are allergic to other metals as
the plating is usually thick enough for the body to have a
non-reaction. However, you must understand that it is a plating and is only
3 microns thick. Plating can wear off eventually. Rings should not be
re-sized unless the jeweler can re-plate the jewelry. Vermeil jewelry should
be cleaned with regular jewelry cleaner and a soft cloth. Do not use harsh
household chemicals or a buffing wheel as this could damage your Vermeil
jewelry. |
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What is 14K yellow and white gold? |
14K yellow gold is: Gold quality is determined by
karat content or fineness, and each karat is 1/24th part of the entire
substance. Pure gold is 24 karats, and as it is alloyed with other metals,
the gold content decreases. For example, 18k gold is 18 parts pure gold and
6 parts of alloy metals; 14k gold is 14 parts pure gold and 10 parts other
metals.
White gold is primarily 75% gold with the balance nickel, or both nickel
and zinc. Gold alloyed with silver alone minus nickel or zinc will be less
hard than a nickel and zinc alloy and also a lighter yellow color.
Red or pink gold (also called rose gold ) contains large percentages of
copper and a small amount of silver in addition to gold . Green gold is
usually gold alloyed with additional silver or with silver that has a small
percentage of copper.
Copper alone added to gold makes the pure gold harder and more difficult
to work; therefore, some percentages of copper and silver are usually
combined in the alloy . White gold -formerly made of an alloy consisting of
gold, silver , and/or palladium (from the platinum family) - is now also
alloyed with nickel, copper, and zinc to produce more ideal melting
characteristics. |
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What is a Diamond Simulant? |
| Diamond Simulants are distinct from synthetic
diamonds, which unlike simulants is actual diamond, and therefore has the
same material properties identical to those of natural diamonds. Enhanced
diamonds are also excluded from this definition. A diamond simulant may be
artificial, natural, or in some cases a combination thereof. While their
material properties depart markedly from those of natural diamonds,
simulants have certain desired characteristics-such as dispersion and
hardness -which lend themselves to imitation. Trained gemologists with the
appropriate equipment are able to distinguish natural diamonds from all
diamond simulants, primarily by visual inspection. The most common diamond
simulants are high-leaded glass and cubic zirconia(CZ). |
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What is Diamond Accent? |
| Diamond Accent is a term for using small cut
diamonds that are too small to grade. Most of the time these diamonds are of
industrial grade and are cut with minimal facets. Yes, they are genuine and
can be tested with a diamond tester. You can clean them like all your
diamonds. Use jewelry cleaning solution and a soft cloth. Most of the time
you will find Diamond accent set in jewelry that is gold, sterling silver or
vermeil. |
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| How do I
take care of my jewelry to keep its clarity and sparkle? |
| In general if jewelry is exposed to improper
harsh chemicals such as alcohol, hair spray, perfume, lotions, chlorine or
ammonia, the jewelry can be damaged. Use ammonia free cleaner. Also never
use a sonic cleaner on overlay jewelry. |
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Basket
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Refund
Return Policy
