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Introduction

Returns

We hope you are happy with every purchase from us. We fully comply with the Credit Contracts Regulations Act that came into force on the 13th June 2014. Please be aware that the majority of our items are ex display stock that is sold as brand new with defects and whilst of our descriptions are thorough, with full information and lots of photos we are only human and sometimes a mistake can happen. The opinions of our items are personal opinions and we understand that from time to time opinions can differ. We are very approachable so should you encounter a problem please do contact us via Ebay messages prior to leaving negative or neutral feedback.

If you are not happy with your item then the purchase must be cancelled within fourteen calendar days of the item being received and all communications are to be made via Ebay messages. The item must then be returned within 3 calendar days of us agreeing to the return. It must be sent back via a secure and traceable postage method and in the same condition in which it was received. Return postage costs will be at the buyer’s expense. However at our discretion we may offer to pay return postage costs and to refund original postage costs when the item is being returned because it's defective, isn't as described, or it was damaged in transit. This will be agreed prior to the return being authorised.