We offer customers a 14 day return policy from date of delivery. Please make sure that you make contact via the eBay message system to arrange a return. The eBay message that you send should state if you are planning to return the item for an exchange or a refund. We will reply to your message to confirm the exchange or refund and update your sales record in anticipation for your return. We regret that we will not accept returns outside the 14 day period
We will only accept returns when the tags are attached and the item is in the condition that it was received in which in the case of clothing will include the item packaging undamaged and in the case of footwear, the box undamaged. If we are unable to re-sell the item as a customer has returned an item in an unfit state then we reserve the right to reject the return.
All agreed returns should be sent to the P O Box address on the delivery note and the delivery note should be included with the return to speed up our returns, inspection and refund process. Please note that some couriers will not deliver to a P O Box address and this also applies to International customers. We can provide an alternative returns address via the eBay message system if that is the case.
Our inspection and refund process is completed daily Monday to Friday and in most cases, the same day the item is returned.
We recommend that you return the item with adequate tracking and insurance.
When we refund you via your Paypal account, we will immediately send you an eBay cancellation request. The Paypal refund leaves our account instantly and credits either your Paypal balance or your linked card and this is dependent on how you paid for the item. If you paid by a linked credit or debit card then Paypal instantly credit that card but your card company may not update the card for 24 hours. If you paid out of an existing Paypal balance then you will see that refund straight away. The eBay cancellation request should be agreed to once you have seen your refund. If you deny the cancellation request, we will need to contact eBay to reverse your decision and in the event that eBay do not overrule the denial, we will assume that you still require the item and chase for payment of it or the fees we incur
UK customers will be refunded in full as per the Distance Selling regulation or in the case of an exchange, it will be posted free of charge. International customers will be refunded less the postage that we charged you at the point of order or in the case of an exchange, we will invoice you via Paypal for the additional postage cost.