Under the Distance Selling Regulation, each UK customer by law is entitled to a 7 day "cooling off" period from receipt of purchase within which time you have the right to withdraw from the purchase.
The returns address is shown on the reverse of our packaging and also on our documents enclosed invoice. If you still need the address, just drop an eBay message into us so that we can help.
Returns will only be accepted back in its original condition with all tags attached and all packaging retained. Returns will be refunded within 1-2 working days of receipt. It is recommended that you use recorded tracking to return items. Please note that we will not refund your return postage costs. After processing your refund, we will request the mutual cancellation of the sale on eBay. If customers decide not to accept the mutual cancellation of the order, we will accept that as your desire to continue with the transaction and we will request payment for the order.
It is preferred that returns are arranged by prior agreement so that we can put a note on your sales record which will speed up the returns and refund procedures. Customers who arrange a return will receive a returns number. Please include adequate details with the return such as your returns number and eBay username to avoid delay.
UK Customers will receive a full refund. International customers will receive a refund less the cost of the postage that we charged to you when you placed the order.
Please be aware that our returns address is a P O Box which gets delivered daily to our warehouse by Royal Mail. Some couriers such as Parcel Force will not deliver to a P O Box. If you plan to make a return with a courier other than Royal Mail then please send a message to us using the eBay message system for an alternative returns address.