smavstore

Product Warranty:

Warranty Claim

All warranty claim is subject to approval. Please contact us for authorization.

Batteries

All batteries for wireless phones come with 14-days warranty upon shipment arrival. The battery must be defective due to manufacturer defect and not functioning. Any battery that is not functioning due to customer inflicted damages is not covered under the 14-days warranty. If the battery does not hold a charge, that is not covered under this warranty. You must follow the instructions written in your wireless phone's manual regarding battery charging  instructions. We recommend charging the battery for 12 hours without interruption for the first time. After charge it for 12 hours, use the phone until it drains out the power and repeat this at least 3 times after to prevent the battery from not functioning properly. This will expand the battery lifespan and extend the usage time.

Krusell

We honor Krusell's Lifetime warranty on all Krusell cases purchased from our store. The product must purchased from our store directly. We will not honor the warranty if it is purchase from other seller. The Lifetime Warranty is valid only for cases, not clips, swivels or other accessories. Customer must be the original purchaser of the case. It covers the defect that is related to production failure. This warranty does not cover for fair wear and tear, accidental damage, misuse, improper care or alternation, or force majors, such as floods and earthquakes. Any repair work on Krusell products by unauthorized third parties voids any warranties. SMAVtronics does not take any responsibility for third party products, i.e., SMAvtronics will not reimburse any damage to devices used together with Krusell products.

Customer is responsible to pay shipping for sending it back for warranty replacement. We will replace the same product (SKU) to customer. We will not replace it with a different product. If we do not have the specific model (SKU) in stock, customer will have to contact Krusell for the warranty. For more information, click here.

Defective Item (14 days store return):

Does smavtronics pay the return shipping cost for defective merchandise within 14 days of purchase?

No, smavtronics does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, smavtronics will split the shipping costs with you. If you pay to send the item back to smavtronics, smavtronics will replace the item and ship the item to you at no charge. smavtronics will employ every resource it has to ensure that your item is replaced promptly, without hassle.

• We will send replacement, exchange all defective item at no cost to buyer.
• We will inspect items that claims as defective. If item is not defective after testing, buyer will pay for shipping for re-send, or Shipping, handling, and transaction fees are not refundable for refund.
• Please include a copy of original invoice with return and state the reason for the return on the invoice.
• Please package the return item carefully as we are not responsible for any damage that may occur when you ship it back.
• Return and Exchange address
• After 14 days you will have to contact the manufacturer. email us the request and we will provide you the details to ship the product to manufacturer for replacement. DO NOT send us the defective batteries, cases or any other products sold through our store after 14 days, you will have to send to the manufacturer directly. We do not take repsonsibility of products shipped to us beyond our store 14 day return/exchange policy.