To return a product please print this returns form and follow the below instructions (if you do not have a printer a written form with this same information is fine).
If you change your mind about your purchase you may return it to us unopened at your own expense within 14 days of receipt for a full refund; after 14 days we do not accept returns. We do not accept returns for non-faulty unwanted items in any circumstance if they have been opened/unsealed. No returns authorisation code is required but please ensure the item is packaged securely and includes our return form. PLEASE RETURN GOODS VIA RECORDED DELIVERY ONLY. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, Smart Elex cannot be held responsible for any loss sustained. If you are returning Larger items we advise you to send the product via a courier company or a Royal Mail service with extended insurance so you are adequately covered should the item be lost or damaged in transit.
If you believe your item is faulty we ask that you first contact us for assistance. If diagnosed as faulty within the first 12 months of purchase you may return the product to us for a replacement or refund should the item no longer be available.
Please note we can only accept a faulty return if your item is returned complete, including all the original packaging, so please do not throw this away upon purchase or we may not be able to accept the item back. When returning a items please be as specific as possible about the fault on the returns so our test centre can attempt to replicate it. Please make sure the item is wrapped securely to avoid damage.