|We specialise in kitchenware. We sell ground base pans, casserole pans, woks, frying pans, chip pans, chip pan baskets, pressure cookers, rice cookers, skimmers, collanders, egg slicers, teatowels, strainers, sifters, sieves, turners, graters, chapati toasters, bowls, tea strainers, stainless steel buckets, pocket scales, knife sharpeners, pastry, brushes, pint glasses, electric tandoor,pizza oven, trays, tiffins, lunch boxes, spice trays, food containers, table mats, packaging, party accessories, adhesive plasters, latex free plasters, childrens' plasters and first aid.|
|Terms and Conditions
1. UK SELLER - UK STOCK
a. My standard service for delivery is next working day. On some listings I provide 2-3 working day as an option along with next working day delivery. Customers are advised to always check to make sure they have selected the appropriate shipping option before ordering.
b. I'm based in the UK and hold only UK stock, so I make sure your purchases reach you quickly. No waiting.
c. I specialise in restaurant and catering equipment, accessories and supplies.
a. I only accept PayPal payments via the internet, PayPal, credit card and cash payments from walk-in customers and credit card payments over the telephone
b. I dispatch goods only on receipt of full payment.
c. I reserve the right to cancel a customer order. Where an order is cancelled, the full amount paid will where possible be returned immediately to the customer. I reserve the right to use a refund method different to the payment method where it is not practically possible for me to do otherwise. Where a delay is unavoidable, I will try to effect a refund in the shortest amount of time necessary.
d. My usual policy is to reimburse excess postage costs to your PayPal account where multiple items have been ordered when asked to do so. Please note that requests for reimbursement must be made via EBAY MESSAGE immediately after an order has been placed and BEFORE 1pm on the same day of order (where an order has been placed after 1pm, an eBay message requesting reimbursement for the order must be sent before 1pm on the following working day).
3. QUALITY OF SERVICE
a. I put the customer first. I pride myself on providing a fast, responsive, honest, personalised service to my customers and. My aim is to provide my customers with an enjoyable and memorable shopping experience. Where I become aware of any disruptions to my service, I always try to make customers aware of this before it becomes an issue and where it has become an issue, keep the customer fully informed throughout the disruption and ultimately do my best to remedy the situation to the customer’s satisfaction.
b. I dispatch Monday to Friday only.
c. I normally dispatch an order same-day if made before 1.00pm. Orders made after 1.00pm on Friday are normally dispatched on the following Monday. Orders over 3.7Kg in weight which require the use of a courier will be dispatched same-day only if the order is made before 11.30am. The changing from the advertised courier to another courier usually occurs where more than one item is ordered. Such a change always increases the time it takes for an order to reach a customer. Where such a change takes place, I always inform a customer so that they have the option to cancel if they do not accept the change in arrangements. In any case, I advise customers to check with me before ordering multiple items to anticipate longer delivery times than those advertised. Above all this, by default, to save costs to the customer, unless otherwise specified, the delivery service advertised on any of my listings is for one item only and for more than one item, depending on the weight, I may use an alternative delivery service which will be cheaper than the one advertised but will usually take longer.
d. Where an item is not delivered within 21 working days (excludes Sundays), depending on the customer’s request, I will either refund the customer or send out a replacement. In such cases, the onus rests with the customer to let me know after 21 days if their item has still not arrived.
e. Please expect delays in the delivery of your items during periods such as UK public holidays (Easter, Christmas, New Year and bank holidays), Muslim Holidays and at other times, such as industrial disputes. Also note that no shipping service provides 100% service standards and this being the case, inevitably a small percentage of my customers do experience delays due to this.
f. UNLESS OTHERWISE STATED, I DISPATCH ONLY TO ADDRESSES IN THE BRITISH ISLES INCLUDING IRELAND
g. I reserve the right to cancel an order, where the delivery address fails to meet the conditions of section 3(f), above. In these cases, I will refund the sale price at the time of purchase to the purchaser, in accordance with section 2(c), above.
h. LEAVING FEEDBACK: If you are considering giving less than five stars, please contact me. I’ll be happy to listen to your concerns. I use any feedback I receive to immediately update my systems. In some cases, customers leave negative or neutral feedback before they have contacted me to resolve an issue. In practically all cases, I will generally be able to solve a customer’s issues either by information, refund, replacement or repair.
i. I always try to follow-up on lost items and items damaged in the post very quickly to the customer’s advantage. See section 5 for more information.
j. Wherever possible, I try to use the minimal packaging needed to send items safely and wherever possible, I try to use recycled packaging materials. Minimal packaging means my customers pay less shipping costs. Where necessary I clearly label packaged items as 'FRAGILE'. Despite this, on occasion, shippers do sometimes mishandle items. This does however seem to be a rare occurrence.
k. STOCK AVAILABILITY:
(i) Where I appear to have a small amount of stock available online, this may be due to online limitations placed on me by the website I am using. This being the case, where I only have a small quantity of an item listed, and where a customer requires a greater number of that item, the customer is advised to contact me directly for an accurate stock update.
(ii)In a few cases, due to oversights regarding stocking, an listed item may appear to be in stock whereas it is actually not. To save against disappointment, where necessary and as appropriate, if in doubt, a customer is always advised to contact me before ordering an item to ensure that their orders will be met.
(iii) Where it becomes apparent to me that an item ordered has become unavailable for whatever reason, I will notify the customer and wherever possible offer a suitable substitute or a full refund.
l. COLOURS AND MEASUREMENTS: UNLESS OTHERWISE SPECIFIED ON A LISTING, THE ITEM RECEIVED MAY DIFFER IN COLOUR FROM THAT ILLUSTRATED ON THE LISTING; AND ALL MEASUREMENTS ARE TO BE TAKEN AS APPROXIMATIONS, UNLESS OTHERWISE SPECIFIED. Where exact colours and/or measurements are required, a customer is advised to contact me before ordering for further clarification.
4. CONTACTING ME
a. My opening times are Monday to Saturday from 10.30am until 5.00pm.
I am not available during mailout of items which can occur at any time but usually from 1pm to 2pm and also I am not available on Friday afternoons between 12.45pm and 2.00pm
b. If you have any enquiries, please contact me on 0786 57 000 55 – PLEASE REMEMBER TO QUOTE CODE ‘S’.
c. You can call in and visit me at my store: Greenhill Mills, Florence Street, Bradford, BD3 8EX
d. You can leave a message on eBay - I pick up your messages daily during opening hours (morning only usually).
e. You can contact me by email: email@example.com
f. Communications may be made in English, Urdu or Punjabi.
g. If you require a variation in your order, please PHONE ME. Failing to do so may result in your variation request not being processed before dispatch.
h. REPORTING A FAULT/RETURNING ITEMS: When sending postal correspondence or RETURNING ITEMS, always insert some documentation detailing at least an eBay ID, eBay item number and reason for return. I need this information to track an item in my systems and make the necessary adjustments, such as providing a refund. If you need to return something, contact me and I will send you a link for my returns form which you can download from the internet. Also see section 5 below.
a. ALWAYS TAKE PHOTOGRAPHS OF UNWANTED ITEMS BEFORE RETURNING THEM! Before returning items, and to cover yourself, please:
(i) Take photographs of the items affected
(ii) Email the photographs to me at my email address (see Section 4, above: 'CONTACTING ME')
(iii) send a message to me on eBay to let me know that you have sent me photographs by email of items you wish to return, and also adding a few lines to explain why it is that you wish to return the items, e.g., damaged, not fit for purpose, unwanted; and: what you require as a result, e.g., replacement, refund.
There are several reasons for taking photographs, but mainly, by taking photos of the item, you may save time and expense in getting a refund (if the item has been delivered and is damaged), and you will protect yourself against a returned item being damaged in return transit and you subsequently being held liable for the damage (where the item is being returned but not because it is damaged).
b. Always contact me before returning a defective item. It should be noted that I only provide a 90-day warranty from date of purchase on all items which have no manufacturer’s repair facility in the UK as against defects in manufacture.
c. Modification of items dispatched – including but not limited to software and firmware – will invalidate my warranty (mentioned in section 5(b) above). This does not affect your statutory rights.
d. I am a reseller so the amount of technical support I can provide is limited. I do however, try to provide my customers with as much information about a product on the product’s eBay listing and also if they contact me after an item has reached them. In most cases, the problems can be resolved by reading the information provided. I don’t provide support for any modifications made by third parties on behalf of my customers to items after I have dispatched them.
e. YOUR LEGAL RIGHTS: Under the Distance Selling Regulations, you have a statutory right to cancel your purchase up to 7 days after the day on which you receive your purchase and receive a full refund, provided the items are returned in a saleable condition. You are also covered for a reasonable time (about three weeks) under the Sale of Goods Act as against items which I have sold to you but are delivered damaged and/or are not fit for purpose. Some more information on this is detailed below. Note this does not apply to businesses who purchase from me.
f. I require the customer to return all unwanted items to me in a saleable condition and I request that the customer returns such items with the original packaging. This means that items must be returned in a condition that you or the average customer would expect to receive the items in if they had just ordered the items from me. Where an item is being returned simply because it is unwanted, I reserve the right to charge a 30% restocking fee, which will be deducted from any sale item sums owed to the customer on receipt of items returned before said sums are reimbursed to the customer.
g. When returning items, please insert a note detailing: your eBay ID at the time of purchasing your items; the eBay item number; the date you purchased the items; a brief note as to why you are returning the item(s); and whether you want refund, replacement or repair. I recommend use of my own dedicated returns form a web link for which can be provided by contacting me. Note that in most cases I do not provide a temporary replacement for returned items awaiting repair nor do I give immediate refunds for returned items I receive without first examining and/or testing said items to ascertain their status and suitability for resale.
h. I will provide replacements or refunds for items which have been returned to me and after being tested, prove to have a manufacturer's defect, in accordance with this section.
i. For faulty or defective items please contact me for refund, a replacement or repair.
j. Where a refund, replacement or repair is required, I will effect such a request immediately. In such cases, where returned items are lost or damaged in transit, I require that the customer pays for any consequential losses so arising.
k. I reserve the right to either refund or replace outside of any statutory limits imposed. I do not reimburse customers' postage and packing charges for items returned within the mentioned periods which are as described and fit for purpose and are being returned due merely to the customer's preference and not due to defect of manufacture, damage in transit or otherwise.
l. In cases where faulty items are being transferred either way between me and the customer, I bear the full postage and packing costs both on receipt of return to me and subsequent return back to the customer. I require the customer to return all unwanted items – whether faulty or otherwise – to me promptly and in accordance with these terms and conditions.
m. In cases where non-faulty items are being returned by a customer, the customer bears the full cost of postage and packaging, for which I will not provide a reimbursement. Where an item being returned has been declared as faulty, I will examine it first and only if it is found to be faulty will I reimburse return postage costs. Please therefore expect up to a minimum of seven working days delay between examination of an item and resolution of your case. This delay is because I send items to an external engineer for testing.
n. Where I pay full packing and postage costs for faulty items and in such cases reimburse the customer any postage and packing costs incurred as a result, I do so according to what I consider reasonable in view of the services available to the customer at the time of returning an item.
o. Further provisions (particularly refers to walk-in customers):
(i) RECEIPTS ARE REQUIRED: An item will be repaired or exchanged free of charge only when accompanied with the receipt originally issued at the time of purchase as against the item required for repair.
(ii) ITEMS MUST BE DATED: All electrical items requiring exchanging or repairing must each bear an initialled date somewhere visible on their casings of not more than one month from the date of the accompanying receipt.
(iii) DATES MUST BE VALID: On return to me, only items bearing a date of less or equal to the warranty period will be eligible for free repair or replacement.
(iv) SELLERS MUST DATE UNDATED ITEMS: Where I have not dated an item prior to sale, the responsibility of dating the item falls on the seller, before returning it to me. (v) DATES REMOVED/MISSING ARE UNACCEPTED: I will not accept items without a date or where the date has been removed and subsequently replaced with another date.
(vi) TAMPERED ITEMS ARE UNACCEPTED: I will not repair free of charge any item whose case has been opened or which I have reason to believe has been tampered with or modified in some way.
(vii) EXTENT OF WARRANTY: My warranty on items sold by me extends only to defects due to manufacture and does not extend to faults occurring as a result of user intervention. My default warranty period for items manufactured outside of the UK is 90 days only from the date of purchase. A full 12-month warranty (which includes my free default warranty period) can be purchased from me at the rate of 15% of the sales price incurred by the customer at the time of purchase. This 12-month warranty payment applies only to non-UK manufactured items which are eligible for a standard 90-day warranty.
(viii) UNACCEPTED ITEMS: Where an item does not fulfil one or more of terms 5(n(i)) to 5(n(vii)) inclusive, the item will be ineligible for free replacement; a non-negotiable charge will be applied for inspecting/repairing the item; and the item will only be released on full payment of the charge applied.
(ix) ITEMS TO BE INSPECTED: All items accepted for inspection, will without exception be sent to a technician for diagnosis/repair. The standard minimum time for delays due to diagnosis/repair is seven working days. I try to get items turned around in less time than this. Note that this is a standard time and it may take longer to diagnose/repair an item dependent on total customer demands.
(x) NOTIFICATION OF RETURNS: Once at item has been submitted to me, in accordance with term 5(n(ix)) I usually notify customers by SMS message in the first instance once the item is ready for collection. This being the case, there is no need for a customer to contact me after an item has been submitted for inspection; I will contact them. In the case of distance buyers, such as eBay customers, I may contact them via SMS message or using whatever other methods of communication the details of which they have provided me with.
6. ABOUT THESE TERMS AND CONDITIONS
a. From time to time, I may change these Terms and Conditions - without prior notice.
b. For a copy of the latest version of these Terms and Conditions, please feel free to contact me. If you require a copy other than by email a charge will apply.
c. By making a purchase from me, you agree to be bound by my Terms and Conditions.
d. Your rights are protected under various laws and regulations, mainly but not limited to, as follows:
(i) The Sale of Goods Act 1979 (as revised), section 14 (Which protects you against amongst other things items which are not as described or not fit for purpose and grants you the right to return said-items within a ’reasonable time’ - usually about three weeks)
(ii) The Unfair Terms in Consumer Contracts Regulations 1994 (which protects you against any significant imbalance made against you in these terms and conditions)
(iii) The Privacy and Electronic Communications (EC Directive) Regulations 2003 (which protects you from receiving unwanted direct marketing email correspondence from me)
(iv) The Consumer Protection From Unfair Trading Regulations 2008, sections 5-12 (which protects you against anything unfair or misleading in this listing or these terms and conditions)
(v) The Provision Of Services Regulations 2009 (which protects you against a poor level of service in the event that something goes wrong with a service you may have purchased from me and also enforces acceptable levels of communication from me).
e. In cases of dispute, the final interpretation of these Terms and Conditions lies with me, in compliance with the aforementioned legislation as detailed in section 6(d).
f. Your statutory rights are not affected.
g. These Terms and Conditions are subject to the Law of England and Wales.
h. eBay Terms and Conditions dated 10/12/2012