Returns & Refunds
No Quibble Refund Policy
We have a 14 day No QUIBBLE money back guarantee. If you want to return something, for any reason at all, we won't quibble or argue - we'll refund it, no questions asked provided that it is returned as sold, i.e. unused, unworn, undamaged with all supporting paperwork (including invoice) and in the original, unopened, undamaged packaging and labels attached.
We recommend that returns and exchanges are sent by Royal Mail Special Delivery (signed for), be fully insured by the sender (you) for at-least the original purchase price and you should get a tracking number as we cannot be responsible for returns lost in the post.
A full refund will be issued once the item has been inspected by us. We do not pay for returns postage or insurance.
All returns & exchanges should be sent to:
French Letter Trading Ltd
17 Shaftesbury Centre
The ShagMonkey Team
ShagMonkey is a trading name of French Letter Trading Ltd.
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