| All items in our Ebay store are exclusively made to order and whilst we do our best to make and dispatch as quickly as possible, just occasionally there will be a delay, particularly during the busy pre Christmas period. We will email you if there is likely to be a problem.
Due to the very nature of our merchandise we regret that because of the strict EU hygiene regulations we are unable to accept returns on our silk lingerie items. If for any reason you do have a problem, please contact us and we will try to find a mutually agreeable solution.
We always listen to customers comments and our high feedback score should give you an indication of the quality of our products and our high level of service.
In the unlikely event that you wish to return an item simply because it is unsuitable or you have ordered the wrong size, the garment must be returned within 7 days, in it's original packaging with all tags intact and unworn of course. We will refund the cost of the garment (not the postage fee). This is standard practice with most other eBay sellers. We are unable to re-sell returned items as they are deemed to be "worn" and we only ever sell brand new garments
CONSIDER! Would you like to think that an itimate item if linger which you had ordered as brand new, had already been tried on by a complete stranger?
Always remember that the items we offer on eBay are a fraction of the cost of these identical items found in top class independant lingerie boutiques throughout Europe and via many online websites worldwide.
Don't forget our excellent reputaion is your guarantee and any problems can usually be sorted out by good communication, so if you do have a problem with your item, please contact us before leaving negative feedback or poor detailsed seller ratings. If you are considering givine anything less than 5 stars , please let us know why and we will do our best to ensure that you are not disappointed with your purchase. |