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We try to offer the highest level of customer service and so operate a Free Local Returns Policy for the UK.

Free Local Return Addresses
UK only

The Savile Row Company Ltd
Unit 12 Station Road
Industrial Estate
Co Londonderry
Northern Ireland
BT45 5EY
In case you have discarded the original return label, which was included with your order, you can contact us via our messaging service and we will provide you with a returns label. UK only. For all other countries, the customer is responsible for return postage.

Returned Goods From Overseas
Please mark the package with RETURNED BRITISH GOODS and return by airmail to:
The Savile Row Company
Unit 12, Station Road Industrial Estate
Co. Londonderry
BT45 5EY

As returned goods damaged or lost in the post will not be credited, please obtain a certificate of posting. For high value returns, we recommend you obtain appropriate insurance cover.

Please note for hygiene reasons, our trunks and boxer shorts are non-returnable.

Our Guarantee

If for any reason whatsoever, you are not totally happy with your purchase, just return it to us, using our Freepost service (UK customers only) within 90 days. We promise to exchange the item or give you a full refund - no fuss, no quibble. We'll even accept goods back washed or unwashed. This guarantee is in addition to your statutory rights.

We ask that when trying on any of our Shoes, you do so, on a carpeted surface to avoid any scuffing to the soles.

Unfortunately, unless there is a fault with the item, we will not accept the return of worn underwear.