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Returns

We try to offer the highest level of customer service and so operate a Free Local Returns Policy for the UK.

Free Local Return Addresses
UK only
FREEPOST-RTHZ-RGLY-GECC
The Savile Row Company
Magherafelt
BT45 5EY

For all other countries, the customer is responsible for return postage.

Returned Goods From Overseas
Please mark the package with RETURNED BRITISH GOODS and return by airmail to:
The Savile Row Company
Unit 12, Station Road Industrial Estate
Magherafelt,
Co. Londonderry
BT45 5EY

As returned goods damaged or lost in the post will not be credited, please obtain a certificate of posting. For high value returns, we recommend you obtain appropriate insurance cover.

Please note for hygiene reasons, our trunks and boxer shorts are non-returnable.

Our Guarantee

If for any reason whatsoever, you are not totally happy with your purchase, just return it to us, using our Freepost service (UK customers only) within 90 days. We promise to exchange the item or give you a full refund - no fuss, no quibble. We'll even accept goods back washed or unwashed. This guarantee is in addition to your statutory rights.

We ask that when trying on any of our Shoes, you do so, on a carpeted surface to avoid any scuffing to the soles.

Unfortunately, unless there is a fault with the item, we will not accept the return of worn underwear.