Delivery
We offer a Free Returns Service for our UK customers. Our 3 month 'No Quibble' Guarantee means that if you are not entirely satisfied with your goods, you may return them for an exchange or refund.
If an item is out of stock or if there is a further delay, we will contact you as soon as possible to discuss suitable alternatives and whether you still want to progress with the order.
UK customers please note when using a different delivery address for your first order we may contact you by letter sent to the billing address before shipment can take place.
Customers using an international billing address (outside the UK) must have their order shipped to the billing address for their first order!
* Note we only ship our goods into these countries: ANDORRA, ANTIGUA AND BARBUDA, AUSTRALIA, AUSTRIA, BAHAMAS, BAHRAIN, BELGIUM, BULGARIA, CANADA, CAYMAN ISLANDS, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FALKLAND ISLANDS (MALVINAS), FIJI, FINLAND, FRANCE, GERMANY, GIBRALTAR, GREECE, HOLY SEE (VATICAN CITY STATE), HONG KONG, HUNGARY, ICELAND, INDIA, IRELAND, ISRAEL, ITALY, JAMAICA, JAPAN, JORDAN, KUWAIT, LATVIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MALAYSIA, MALTA, MONACO, NETHERLANDS, NEW ZEALAND, NORWAY, POLAND, PORTUGAL, QATAR, ROMANIA, RUSSIAN FEDERATION, SAN MARINO, SAUDI ARABIA, SINGAPORE, SLOVAKIA, SLOVENIA, SOUTH AFRICA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, UKRAINE, UNITED ARAB EMIRATES, UNITED STATES, VIRGIN ISLANDS.
Non-EU Customers & VAT: Please note that VAT is not refunded to customers outside the EU due to higher delivery costs and the fact that we are absorbing part of the shipping charges for non EU orders.
Our goods normally arrive within the specified delivery timeframe, however from time to time problems may occur. If your order has not arrived, please contact our Customer Services Department on 028 7946 5005 from Monday to Friday 9.00am to 8.00pm, Saturday 10.00am to 6.00pm and Sunday 11.00am to 6.00pm. Alternatively you can email us at service@savile-row.co.uk and we will investigate any problems as soon as possible.
Delivery Schedule
Warehouse Dispatch & Customer Service Time Table for Easter Bank Holiday 2014
Date |
Customer Service |
Warehouse Dispatch |
17 April 2014 |
Customer support available 9.00am – 6.30pm |
Normal Dispatch Service Please note: Special Delivery™ items posted on, Thursday 17th April 2014 will not be guaranteed for delivery until Tuesday 22nd April 2014 |
18th April 2014 |
No Customer Service Support |
No Dispatch Service |
19th April 2014 |
Customer support available 9.00am – 6.30pm |
No Dispatch Service |
20th April 2014 |
Customer support available 9.00am – 6.30pm |
No Dispatch Service |
21st April 2014 |
Customer support available 9.00am – 6.30pm |
No Dispatch Service |
22nd April 201 |
Customer support available 9.00am – 6.30pm |
Normal Dispatch Service |
Next Day Delivery
Please note the cut-off time for next day delivery is 2.30pm. All orders must be placed and payment must be cleared before this time. Deliveries will be made by our couriers to the address displayed on the label. If you know you are not going to be at the delivery address on the day of delivery, you can choose to nominate a neighbour to receive the order on your behalf, please leave a signed note for the courier with the waybill number (obtainable by contacting our Call Centre) and the address where you want the order to be delivered to. This will act as an authorisation to the courier to leave the order with your neighbour.Standard Delivery
We aim to deliver your order within 5 -7 working days and 10-15 working days for International shipments. For garments that require alteration please allow 2-3 extra working days to cater for this.We offer a Free Returns Service for our UK customers. Our 3 month 'No Quibble' Guarantee means that if you are not entirely satisfied with your goods, you may return them for an exchange or refund.
If an item is out of stock or if there is a further delay, we will contact you as soon as possible to discuss suitable alternatives and whether you still want to progress with the order.
UK customers please note when using a different delivery address for your first order we may contact you by letter sent to the billing address before shipment can take place.
Customers using an international billing address (outside the UK) must have their order shipped to the billing address for their first order!
| Delivery To | Delivery Option | Delivery Charge |
| UK, CI, IOM, BFPO | Standard Delivery | £4.95 |
| Next Day Delivery with DHL | £9 | |
| Ireland | Standard Delivery | £9 |
| Next Day Delivery with DHL | £15 | |
| Europe Standard Service | Royal Mail Airmail Standard Service | £9 |
| Rest of World* | Royal Mail | £15 |
* Note we only ship our goods into these countries: ANDORRA, ANTIGUA AND BARBUDA, AUSTRALIA, AUSTRIA, BAHAMAS, BAHRAIN, BELGIUM, BULGARIA, CANADA, CAYMAN ISLANDS, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FALKLAND ISLANDS (MALVINAS), FIJI, FINLAND, FRANCE, GERMANY, GIBRALTAR, GREECE, HOLY SEE (VATICAN CITY STATE), HONG KONG, HUNGARY, ICELAND, INDIA, IRELAND, ISRAEL, ITALY, JAMAICA, JAPAN, JORDAN, KUWAIT, LATVIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MALAYSIA, MALTA, MONACO, NETHERLANDS, NEW ZEALAND, NORWAY, POLAND, PORTUGAL, QATAR, ROMANIA, RUSSIAN FEDERATION, SAN MARINO, SAUDI ARABIA, SINGAPORE, SLOVAKIA, SLOVENIA, SOUTH AFRICA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, UKRAINE, UNITED ARAB EMIRATES, UNITED STATES, VIRGIN ISLANDS.
Non-EU Customers & VAT: Please note that VAT is not refunded to customers outside the EU due to higher delivery costs and the fact that we are absorbing part of the shipping charges for non EU orders.
Our goods normally arrive within the specified delivery timeframe, however from time to time problems may occur. If your order has not arrived, please contact our Customer Services Department on 028 7946 5005 from Monday to Friday 9.00am to 8.00pm, Saturday 10.00am to 6.00pm and Sunday 11.00am to 6.00pm. Alternatively you can email us at service@savile-row.co.uk and we will investigate any problems as soon as possible.
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