Payment and Order
We prefer PayPal but we also accept cheque or postal order.
If a customer decides to pay by Cheque or Postal Order, they should make it payable to ‘Rosina Romance’
Contact or payment should be made within 4 days of purchase; if we have not received any communication within this period then we reserve the right to open an unpaid item case. If after a further 4 days of the unpaid item case being opened and we have still not received any communication, your order will be cancelled.
If the customer considers all or part of their order to have a manufacturing imperfection/fault, they can return the product within 14 days with its original box, including manuals and accessories for a full refund or replacement. After 14 days an exchange will only be available. Sometimes goods are included with batteries and we are unable to give an assurance that the batteries included with some products will work. The reason being is that we cannot ascertain how long they have been in our warehouse or with suppliers and as such may have subsequently drained, this is not considered a fault and no partial refund will be offered.