All products are shipped discreetly in a plastic mailing bag, brown paper or box depending on the item, with absolutely no indication as to the contents.
All goods are dispatched by 1st Class Mail, unless otherwise stated.
We post 5 days a week Monday to Friday (excluding public holidays). In special circumstances we may be able to post on a Saturday, but only up until 11.30am – ask for details. 1st class postage usually takes 1-2 days, but often arrives next day but is not a guaranteed service. We always retain a certificate of posting / proof of delivery receipt should any items go missing. We’re able to track signed for parcels online and can identify when the order has arrived safely at it’s destination.
If the customer requires a next day delivery service then the order and cleared payment must be received by 1pm. Please contact us should it be later than this time as we may still be able to process the order for the required date.
Occasionally our customers fail to pick up their order from the local depot once the initial delivery attempt has been made. After around a week the parcel is shipped back to us. We will then attempt to cancel the order via eBay, should the cancellation offer expire then the order will be automatically annulled by eBay and we will process a refund. A redelivery charge will be applicable to dispatch the goods back out for collection failure.
Our team will handle the claim procedure. Please be aware that we’re unable to lodge a claim for UK lost parcels until 14 or more working days have past (Mon - Sat), from when the item was due to be delivered. We’ll happily ship another item free of charge but we’re unable to do so prior to this time. If the customer requires a replacement prior to 14 days, then it will be necessary to make further payment. Once 14 days have passed, the customer will be reimbursed with the cost of the initial order if it has still not been received.
As part of the compensation process, our customer may be contacted by our chosen delivery agent.
We're unable to lodge International loss claims until after 20 working days (Mon – Sat) for items going to Europe and after 25 working days for Rest of the World.