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Refunds

Can I return my order?
Yes. Fill in the returns form on the back of your delivery note and post the goods to the following address

Roman Originals Returns,
Unit 1, Vantage Point,
5 Wingfoot Close,
Birmingham,
B24 9JH

Do I have to pay for Returns?
We have supplied a pre-paid returns label on your delivery note, There is a £3.00 charge to cover the cost of postage and processing. Or we recommend you post any returns using a carrier who can give you a ‘Certificate of posting'. Until the parcel reaches us it is your responsibility.

Can I return the items to a Roman Originals Retail Stores?
We are sorry, all items need to be posted to the address above, Roman Originals stores cannot refund PayPal purchases.

How long can I keep my order before returning?
We ask that you return your items to us within 14 days of receiving them.

How long will it take to get my refund?
Refunds will be credited to your debit/credit card no later than 30 days after we receive your returned goods.

Can I exchange my items for a different size?
If you require an exchange of size post your item back to us using our pre-paid returns label on your delivery note (FREE for exchanges) to the address above and subject to stock availability we will send out the change of size to you FREE of delivery charge.

You've sent me the wrong items
We're only human and occasionally mistakes can happen. If it has happened to you we are very sorry and we will do our best to get the right items to you as soon as possible, get in touch with us at ebay@romanoriginals.co.uk

The item I have received is faulty
If you think the item you have received is faulty get in touch with us at ebay@romanoriginals.co.uk and we will do our best to rectify the problem.