Frequently Asked Questions
Q:What is your return policy?
A:Yes we accept returns within 7 days of purchase. Items must be returned in its original and unopened condition only unless you have a faulty item. We are not liable for any loss or damage, so we advise that you send back by recorded delivery only.
Q:Do you combine shipping?
A:Yes we do combine postage on multiple items with the exception to sodium or ascorbic acid
Q:When can I expect my order to arrive?
A:For make-up samples and full sizes we aim to post on the same day of your order if ordered before 1pm, but this is not always possible. For all natural handmade skin care delivery can be anything between 2 to 7 days . For all other items please expect delivery within 1 to 2 days of your order. We send all items out by first class post and by recorded delivery for anything over £30
Q:How much is the Shipping and Handling Charge?
A:The cost of shipping depends on the weight or item ordered with a small charge on top for packaging etc. All items are combined shipping (except for sodium and acsorbic acid) so you only pay one charge i.e if you order an item and the postage costs is 65p and then ordered another item and postage is £1.50 then you will only pay £1.50 for shipping. Orders over £40 are post FREE with the exception of sodium and ascorbic acid, shipping costs will depend on the the quantity ordered.
Q:Do you ship internationally?
A:Yes we ship to any country but may have to stop shipping to Italy because of their unreliable postal service. Please note we are not responsible for any loss or damage to your goods unless international signed for postage is paid or the time it takes to be delivered to you. All other international orders are Guaranteed.