 |
 | Q: What packaging do you use? |
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 | A: Vinyl is sent in a heavy duty card mailer & stiffener (International orders we use 2 stiffeners). CD's are shipped in a jiffy envelope with additional padding placed around the cd.
DVDs are shipped in a jiffy envelope.
All items are shipped with an invoice. |
 | Q: What is your return policy? |
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 | A: Items can be returned within 14 days of receipt for refund/exchange . Items must be returned in perfect (unused condition) & shipping will only be refunded on faulty or sent in error items. All returns must be pre-authorised in advance (contact sales@record-box.com for authorisation). |
 | Q: Do you combine shipping? |
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 | A: Yes, we discount the cheapest additional shipping price by 50%. If you have ordered several items, wait to recieve the invoice before paying. This discount is not available on items with free shipping. |
 | Q: When can I expect my order to arrive? |
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 | A: Wherever possible we ship within 1 or 2 days. (the time is specified on each listing)
shipping time service description -
united kingdom 2 days royal mail first class
europe 5-7 days royal mail air mail
rest of world 7-10 days royal mail air mail |
 | Q: How much is the Shipping and Handling Charge? |
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 | A: the shipping varies, but as a rule all music, games & dvds are free shipping the UK. |
 | Q: Do you ship internationally? |
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 | A: Yes, we ship Internationally. All prices are listed, we can offer faster courier services, but prices vary, please enquire. |