Payment Information
We accept PayPal, Bank deposits, money orders. We also accept most major credit cards by arrangement - Credit Card info can be Faxed to 61 02 97135041. When paying by Bank deposit please use your EBay Member ID - this will speed up dispatch of your purchase as it enables us to identify payment.
We do not accept personal cheques.
Overseas buyers must pay by PayPal.
Please arrangement payment within 5 days form the end of auction or purchase. If you require an extension or are waiting for other items to end please contact us and advise.
Shipping & Handling
We ensure all goods are well protected and packed before sending.
We usually ship items upon payment clearance and always within a couple of days. You should receive an automated EBay system email advising when your item has been posted
Items are posted via Australia Post at our local Post Office which includes a receipt by postcode.
All purchases with a value over $50 will require Registered Post (In Australia Currently $3.05), this covers both the buyer and seller and includes insurance to the value of $100.
Overseas Registered Post – Additional Cost -Items under 250grams $12, Items over 250 grams $6.00. Normal Air Mail from Australia has no tracking.
Overseas buyers:"International Buyers – Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. "
Should you require Express Post, Registered Post please request and we will revise Invoice accordingly.
International Postage - All purchases to Italy, selected European & All South American destinations will require Registered Post. (We have been advised of a number of missing items to these destinations and will not be responsible for any losses occurred to these destinations). We will not post to any African country Other Countries may be added to this "Registered" requirement - please check with Puss n Pooch Gallery
Returns and Refunds
If you are dissatisfied with your purchase, please contact Puss n Pooch Gallery within 7 days from the date item is received for a refund. We are happy to offer a full refund of the item price (postage NOT included).
However, if you item arrives damaged for any reason, please photograph it and send clear image of damage (we would like to take your word for it, but unfortunately that is not possible or practical).
For damaged items sent Registered and/or Insured you will need to take the item and packaging to your local Post Office and lodge a written complaint form – we would do this for you, however, AP will only accept from the receiver of the item. Unfortunately this process can take a little time and it is worth the effort to chase them up on the phone number provided, or send the Complaint No and Phone No on the form to us and we will chase for you.
Items marked as SALE or CLEARANCE will not be eligible for a refund unless clearly faulty and not advertised as such. Postage for returned items is to be paid by the buyer. No Refunds are offered if all goods not returned in original condition and packaging.
Terms and Conditions
Buyer/Bidder must agree with all the terms and conditions before placing a bid -
1. All Sales are final
2. Winning bidder must arrange payment within 5 working days.
3. Please contact us prior to leaving Negative or Neutral Feed Back, most problems can be sorted out. Please read the details for each listing prior to buying or leaving Negative or Neutral Feedback, we have had a couple of instances where customers have not read the listing at all and we have been judged unfairly.
4. Your positive feedback will be greatly valued.
5. Buyers who leave negative/neutral feedback prior to contacting us will be blocked from future purchases | 
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