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 Pro Sport Retail 01935 847241

Pro Sport Retail 01935 847241

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 Pro Sport Retail 01935 847241 - Biggest supplier of Pro Sport Suspension in Europe. Coilovers, springs, shock absorbers, suspension kits. BIGGEST EUROPEAN SUPPLIER. WORLDWIDE supplier. All manufacturers catered for. Volkswagen, BMW, Audi, Ford, Citroen, Honda and MANY MORE. 01935 847 241
RETURNS


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Lowering Springs
Suspension Kits
Sports Shock Absorbers
Coilovers

Coilovers

Accessories

Sports Shock Absorber Kits

Sports Shock Absorbers

Exhausts

RETURNS

At PRO SPORT Retail we operate a common sense policy in respect of returns. We are proud of our status as a TOP RATED eBay Seller and work hard to keep our customers happy. If you have a problem get in touch with us as soon as possible. The earlier that we know about the problem, the sooner we can start to fix it.

Keep these golden rules in mind at all times: -

Before returning any product to us you MUST contact us first. No products will be accepted without prior arrangement.

Any items sent to us without prior arrangement will be sent straight back to you at your cost.

This is a strict policy which we operate without exception.

Items MUST be sent by an insured and trackable delivery method that is agreed by us prior to you returning the item(s). Whilst we will have every sympathy, if we do not receive your goods we cannot replace your item(s) or refund you.

We ask that buyers co-operate with eBay's Mutual Agreement Policy so that we can reclaim eBay's fees for refunded items.

Keeping You Mobile

Before returning any product to us you MUST contact us first. No products will be accepted without prior arrangement.

Any items sent to us without prior arrangement will be sent straight back to you at your cost.

This is a strict policy which we operate without exception.

If you need to return an item please do not book your vehicle in to a garage until you have received the replacement part. Occasionally, delays beyond our control occur. Manufacturers sometimes experience sales beyond their expectations and simply run out of stock or items are lost in transit.

If you wish to keep your vehicle mobile but wish to return a part for your car you should order a replacement part and wait for that to arrive before you book your car in to a garage or remove the item(s). This will make sure you stay mobile and may well save you money as a garage will remove the item(s) at the same time as fitting the replacement part(s).

We will always try our best to sort out problems as quickly as possible however, you must help us to help you. If your vehicle cannot be used PRO SPORT Retail are not responsible for any loss, howsoever caused, whether consequential or not. We are not responsible for any labour or fitting charges, whatsoever.

Unwanted Items

Before returning any product to us you MUST contact us first. No products will be accepted without prior arrangement.

Any items sent to us without prior arrangement will be sent straight back to you at your cost.

This is a strict policy which we operate without exception.

Items must be returned to us within 7 days of receipt, unopened, in their original packaging and in a resellable condition.

You are liable for the cost of returning the goods.

A minimum handling charge of £15 will be deducted from any refund.

Goods Damaged Upon Receipt

Before returning any product to us you MUST contact us first. No products will be accepted without prior arrangement.

Any items sent to us without prior arrangement will be sent straight back to you at your cost.

This is a strict policy which we operate without exception.

Any item which is damaged when you receive it may be returned to us.

If you receive an item with damaged packaging you MUST note on the courier's delivery receipt that the item is damaged. You MUST reject the item(s) by not accepting it from the courier.The courier will return the item to us at no expense to you. You should contact us and we will either refund you or send a replacement item(s) to you, once we have spoken with the courier.

If you sign for an item with damaged packaging it is deemed to be in good condition and is therefore not eligible to be returned for a refund on this basis.

If the packaging is in good condition but when you open it the goods inside are damaged, take a clear photograph of the goods and the packaging. Contact us immediately stating your eBay ID, the eBay item number, your name, address and a contact telephone number. We will agree an appropriate method of return with you. When we have received the item(s), inspected it and confirmed that the damage was due to either a manufacturing defect or damage in transit, we will either refund you or replace the item(s). This is generally a quite straightforward process but please remember that we cannot refund you or replace the item(s) until we have physically inspected the item.

Incorrect Items

Before returning any product to us you MUST contact us first. No products will be accepted without prior arrangement.

Any items sent to us without prior arrangement will be sent straight back to you at your cost.

This is a strict policy which we operate without exception.

If the item(s) are found to be incorrect they may be returned within 7 days of receipt, unopened, in their original packaging and in a resellable condition.

If the item(s) is incorrect due to our error please contact us immediately and we will agree an appropriate method of return with you.

When we have received the item(s), inspected it and confirmed that due to our error, the item was incorrect, we will either refund you or replace the item(s). This is generally a quite straightforward process but please remember that we cannot refund you until we have physically inspected the item.

You are liable for the cost of returning the goods but we will refund the agreed postage cost if the error is ours.

If the item is incorrect due to your error please contact us immediately and we will agree an appropriate method of return with you. When we have received the item(s), inspected it and confirmed that due to your error, the item was incorrect, we will either refund you or replace the item(s). This is generally a quite straightforward process but please remember that we cannot replace the item(s) or refund you until we have physically inspected the item.

You are liable for the cost of returning the goods and an additional minimum £10 postal fee to cover the cost of shipping the correct item(s).

Warranty Returns

Before returning any product to us you MUST contact us first. No products will be accepted without prior arrangement.

Any items sent to us without prior arrangement will be sent straight back to you at your cost.

This is a strict policy which we operate without exception.

In the unlikely event that your product(s) fails within the manufacturer's warranty period you should contact us immediately. Upon contacting us we will advise you whether the item should be returned to us or to the manufacturer directly. You must pay the cost of returning the faulty item(s). When we have received it, inspected it, confirmed that the item had a manufacturing defect and is covered under warranty, we will contact you as we will require payment for the cost of shipping the replacement item(s) to you. We will then send the replacement item(s) to you. This is generally a quite straightforward process but please remember that we cannot send a replacement item(s) until either the manufacturer or ourselves have physically inspected the item.

If you wish to keep your vehicle mobile but wish to return a part for your car you should order a replacement part and wait for that to arrive before you book your car in to a garage or remove the item(s). This will make sure you stay mobile and may well save you money as a garage will remove the item(s) at the same time as fitting the replacement part(s).

If your vehicle cannot be used PRO SPORT Retail are not responsible for any loss, howsoever caused, whether consequential or not. We are not responsible for any labour or fitting charges, whatsoever.

PRO SPORT Retail are not responsible for any loss, whether consequential or not, howsoever caused. Terms and conditions apply. Errors and omissions exempt.


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