Welcome to our Help and Contact pages. These pages should give you all the assistance you need and answers to frequently asked questions. However if you need to contact us, you can email us or ask a question through an item and we'll get back to you asap
HELP AND CONTACT SUBJECTS
SHOPPING AT PRINCESVINTAGE
If you don’t know by now, you soon will! Just click here to find out all about us!
Top of page
If you can see it in the shop, then we’ve got it! You can browse the entire shop, or simply click on the mens or womens shop category located within the header to browse the respective categories. If however, you’re looking for something more specific, you can refine your search according to gender, item type, and size using the search boxes on the home page.
If it’s an auction-based item you’re interested in, simply click the ‘place bid’ icon at the top of the listing page, and enter your maximum bid, you can enter as many bids as you want. If you’re looking to make an instant purchase on a buy-it-now item, then just click the ‘buy it now’ icon and follow the on-screen instructions to make payment.
Top of page
Why would you want to?! Everything you need at princesvintage is just a few clicks away! Use the search boxes and shop categories to refine your search and make trawling through rails of junk a thing of the past. Browse through the hundreds of new lines added every week without any hassle or queuing, and use the measurements, size guides and our recommendations to ensure you find that perfect piece (or two, or three!)
princesvintage is solely an online retailer based in London, England. We’re open for business to the whole world 24 hours a day, 365 days a year.
Top of page
SIGNING UP TO PRINCESVINTAGE
Simple – all you need to do is sign up to the shop newsletter and add us to your favourite sellers; this will keep you up-to-date with all of our new products, forthcoming attractions and any special promotional offers. You can sign up here
or click the link on the home page.
Top of page
We add over 200 new mens and womens items every week, with new stock added every Monday, Thursday and Saturday night, from 7PM GMT. This means that to be in the running to secure a special one-off auction item, you’ll need to be visiting the shop on Tuesday, Thursday and Sunday nights from 7PM GMT. Remember, once a buy-it-now item has sold, it’s sold forever – so if there’s something you like it’s vital you grab the opportunity to purchase it with both hands!
Top of page
PRODUCT INFORMATION AND SIZING
Absolutely, this is just one of the methods you can use to determine the suitability of what you’re interested in; we have one for both MEN and WOMEN. You’ll also find detailed information regarding washing instructions and how to keep your clothing in tip-top condition.
Top of page
Obviously, we can’t answer questions like this with absolute certainty, which is why we provide all of the relevant measurements for each of our items. You can compare these measurements against a similar style item of your own that you like the fit of (e.g. if you’re interested in a t-shirt, measure a t-shirt of your own). Our MENS and WOMENS size guide should also help you make a valued judgment as to whether the item will be suitable.
Top of page
Please consider that our vintage collection is comprised of unique one-off items from yesteryear, so it’s unlikely that we’ll ever come across anything the same ever again – this is what makes buying from princesvintage such a unique pleasure!
We do also stock new collections which often comprise of a variety of sizes and colours, so if there’s something specific that you’re looking for but can’t find contact us
with some product information and we’ll endeavour to fulfill your requirements.
Top of page
Each listing page contains everything we think you need to know about the product, including: a brief item description, detailed and accurate measurements, size recommendation, condition, and in the item specifics section at the top of the listing, the fabric content and washing instructions (wherever possible) are also included. If you still feel there’s something you need to know, then we’re more than happy to help, just contact us
with your question.
Top of page
If an item has already received bids, or if it’s a brand new listing, you can’t. We like to give everyone a fair opportunity to view and bid on all of our auction items, and it would be unfair on any potential or current bidders if we were to remove listings early.
However, if an item hasn’t received any bids and has been in the shop for more than five days, then we’re willing to accept buy-it-now offers.
.
Top of page
PAYMENTS
We accept a number of different methods of payment, so you shouldn’t have any problems with this. PayPal is our recommended and preferred method of payment, simply because it’s instant and safe.
Alternately, if you don’t have a PayPal account, you can pay using any of the major credit cards pictured below. Security and privacy is taken very seriously at princesvintage, so your details will be safe with us. We never disclose any of our customer details to any third parties.
Top of page
The most accurate way to find out an up-to-date currency conversion can be found at XE.com
Top of page
Firstly, don’t make any payments until you’ve completed your shop. This will mean that we can offer you the cheapest possible combined postage cost. Just contact us to let us know the end date of the other item(s) you’re interested in, and we can record this information.
Top of page
eCheques work like paper cheques, so the chances are the funds haven’t cleared into our account. If you’re not sure about the status of your eCheque, log into your PayPal account and find the transaction details for the item, within which you’ll find information regarding an estimated clearance date, and whether the eCheque has cleared successfully, too.
Top of page
SHIPPING INFORMATION
We’re pretty confident that wherever you are in the world, you’ll be able to receive an item from princesvintage. Use the drop-down menu in the ‘postage and packaging’ section of each item listing to find out both whether we post to your country, and the cost of postage.
Top of page
There are no hidden postage charges at princesvintage whatsoever. All of our prices are based on the actual weight of the item, so you can be certain that you won’t be paying more than what you should for your parcel.
Top of page
Of course! We always reward customers who make multiple purchases with the cheapest possible shipping cost for the postal service we offer. We can do this because our postage charges are based on the actual weight of the item(s). For example, international customers are able to buy as many items as they wish (up to 2kg), and they’d only incur the required £4.50 insurance cost once; added to which, they’d also receive a discounted rate on the flat postage cost.
Top of page
If you live in the UK, you have the choice of the Royal Mail Recorded Signed-for delivery service, or if you’re in need of your purchase more urgently, you can also upgrade the service to the Royal Mail Special Delivery Next Day service. Both of these services come with a full tracking facility, and are insured against loss or damage.
For international buyers, depending on the destination, we’ll post using either the Royal Mail International Signed-for, or Royal Mail Airsure services. Again, both services come with a tracking facility, and are insured against loss or damage.
Top of page
As soon as your payment has been received and it’s successfully cleared, you’ll receive an email notifying you of this. We post every working day, so within this time, you should also receive a ‘dispatch notification’ email, so you’ll have piece of mind knowing that your order is on its way.
Top of page
With pleasure! If you require a tracking number, just email customer care
and we’ll endeavor to provide you with as much information as possible.
Top of page
We post every working day to ensure that you receive your item in the shortest possible time. So long as your payment is received by 3 PM GMT, we’ll have it dispatched same day.
All UK orders should reach their destination the next working day, although this is not guaranteed (unless you pay for the upgraded Guaranteed Special Next Day service).
Orders to mainland Europe should arrive within 3-5 working days, Rest of the World 5-7 working days.
If you’re concerned that your order hasn’t arrived in good time, please email customer care
and we’ll endeavour to provide you with as much information as possible.
Top of page
Every item posted can be tracked, so even if it’s taking a little longer to arrive than expected, don’t panic! We do our best in making sure that you receive the product in the quickest time possible by posting every working day.
If you’re concerned that your order hasn’t arrived in good time, please email customer care
and we’ll endeavour to provide you with as much information as possible.
Top of page
RETURNS
Under the United Kingdom's Distance Selling Regulations you have the right to return any BUY-IT-NOW item for a full refund (excluding delivery charges). Full details can be found in the returns policy.
If you wish to return an AUCTION item, you’re entitled to store credit to the value of the goods purchased, and the returns delivery charge will be at your own cost.
Top of page
We strive to make sure that this isn't something you need to do, through offering a product and service that you’re completely happy with. However, in the event that you do need to return something to us, please read through our returns policy.
Top of page
We’re confident that you should never need to email us with a problem like this, since all of our items undergo thorough condition checks, and any noteworthy imperfections are stated in the condition section of the item description. However, if you feel you have received a faulty item, please contact customer care, and provide us with the following details:
• eBay item number
• your eBay username
• specific details of the fault
• whether you’d like a replacement or a refund
Top of page
We strive to ensure this would never happen, but accidents can occur, and we’re always on hand to amend them quickly and efficiently for you. All you’d need to do would be to contact customer care
and provide us with the following details:
• eBay item number of your ORIGINAL order
• your eBay username
• whether you’d like to return the incorrect item in exchange for the original order or a full refund
Top of page
If you’ve returned an item and requested a replacement, we’ll have it posted out to you within 1 working day of our receipt of the return, permitting the replacement is available in stock. You’ll receive an email notifying you of both the receipt of the return, and the dispatch of the replacement.
You won’t be charged for the posting cost of the replacement, and the expected delivery time will be the same as per your original order.
Top of page
If the replacement you’ve requested is out of stock or unavailable at the time of our receipt of the return, you’ll be issued with a refund. Please be aware, that we can only issue replacements to the same value of that which was purchased. If you require a replacement with a higher value than that of your original order, you’ll receive an email notifying you of the need to submit any additional monies.
Top of page
Unfortunately, the postage charge you paid is non-refundable. If you are returning an item that is unsuitable, this will be at your own cost.
Top of page
Contact us!!
It’s our absolute priority to make sure that you’re fully satisfied with your purchase. There’s always a team available to help you with any concerns or problems you might have, so before you feel the need to leave any nasty feedback, get in touch, and we’ll always endeavour to provide a positive outcome for you.
Top of page
Because we’re an online retailer, we’d prefer it if you could email us with any queries. If you haven’t been able to find the information you require within these pages, please message us directly through an item or e-mail;
general@princesvintage.com
We’ll endeavour to respond to your questions as promptly as we can.
Please also include any details or item numbers that will assist us in answering your query.
Top of page
Please e-mail general@princesvintage.com or contact the office on 0203 239 2025 if you’d like to see your products sold at princesvintage.com
Top of page
For all press and media relations enquires please email general@princesvintage.com or contact the office on 0203 239 2025
Top of page
If you still cannot find the answer to your question please contact the office on 0203 239 2025.
princesvintage hq
145-157 St John Street
London
EC1V 4PY
UK
opening hours; Monday-Friday, 9am-5pm
VAT Reg. GB 890823206
) 
