Shipping costs are based on items size and weight, the shipping method selected, and the ship to destination. To determine the shipping cost, click the "Shipping and payments" tab on the eBay Listing, select your location, and click "Get Rates."
We also offer Combined Shipping Discounts for added value to multiple item purchases.
US Orders: We ship with FedEx and the US Postal Service from our warehouse in Washington State.
Canadian Orders: We ship with Canada Post and UPS from our warehouses in British Columbia and Ontario.
For
International Orders: We ship with the US Postal Service, Canada Post, or DHL if shipping from our US or Canadain warehouses. We use Royal Mail or ParcelForce if shipping from our warehouse in the UK.
Note to International Customers: Customs duties, taxes and brokerage fees are your responsibility as we have no control over and can not predict how much these may be. If you are shopping from Canada, please shop on our eBay.ca Store. If you are shopping from the EU, please shop on our eBay.co.uk Store.
To ensure fast and reliable delivery, we reserve the right to select a shipping method other than the one chosen. Please feel free to contact us if you have any questions or you do not see a shipping method you would like to use.
Returns & Exchanges:
Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received.
100% Satisfaction Guarantee 30-Day Risk Free Return Policy!
We are confident you will be happy with your purchase. If for any reason the product does not meet your expectations, you may return it in its original condition with all original packing materials within 30 calendar days from shipment date for an exchange or full refund of your purchase price, excluding shipping costs.
Please ensure you have contacted us for an RMA number prior to returning your item, or it may not be accepted.
A 10-25% restocking fee will be applied to products with missing or damaged original packaging or products not in original condition. 50% restocking fee will be applied to returns after the 30-Day period or without an RMA number.
The customer is responsible for the return shipping payment and assumes responsibility for the return package insurance.
Please enclose the following:
- Original Invoice.
- In case of a manufacturers defect - the details outlining the type of defect or the reason for your return.
- If you would like to exchange, please note if you would like to exchange for the same item or a different one.
- Your contact details including phone number and your e-mail address.
- RMA Number
Customers shipping internationally must clearly indicate on the outside of the package, on the description of goods in the customs forms that it contains return goods. Iceberg Commerce will not accept return packages that have import duty or tax charges applied. Once the returned items are received in good order new ones will be sent out or a refund will be issued. If you have any questions, please feel free to
contact us.