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We would like you to be totally happy with your purchase from plot-IT and will do everything we can to ensure you are completely satisfied with the products you have purchased from us, we have a no quibble 14 days return policy for *unused items - if you have simply changed your mind you may contact us and we will arrange a refund minus cost of delivery, in some instances we can arrange collection of goods but there maybe charges for this so please do contact us first.

* Hardware - in the case of expensive Hardware we require the device to be unused & in it's original packaging, this includes inks & Heads still being in their original wrappers - if you have loaded the ink and heads and attached decals or built the stand then we may still be able to arrange return, this is on a case by case basis and there will be a cost involved in the need for us to replace the opened ink with new units. In the event of a technical fault then all devices are shipped with a Full Manufacturers warranty as described in the listing, we will assist you in this event in any way we can.

Damaged Goods - In the event of an item being damaged we will expedite a collection of the item for inspection (you can speed this up by providing photo's) and we will ship you a replacement item or issue a refund dependant upon your wishes.
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