If this item is defective upon receipt, customer has up to 30 days from the date of receipt for exchange of a new one, or refunding according to conditions. Returned item has to be new, unworn and in its original condition. NO return or exchange will be accepted after 30 days from the date of receiving. Please inform us the information: your name, address, item, daytime telephone, how you paid, and if you are requesting a refund or exchange. After coming to a refunding agreement, we will refund.