DO YOU SHIP WORLDWIDE?
Yes, please follow the purchase process as normal and select your country and address for prices and delivery estimates. Prices and time estimates vary between countries.
WHAT POSTAL SERVICES DO YOU USE?
For UK orders we offer Royal Mail Standard 2-3 working Days service.
We offer worldwide shipping using the cheaper standard Royal Mail Airmail service or Premium Royal Mail Tracked International Signed-for service for an additional charge.
Please note that small delays are common when shipping overseas. We advise to use the premium tracked service in order to be able to track the location of your order at http://www.royalmail.com/ and reduce the risk of a delay.
Please note postal estimates only include working days (Monday – Friday).
WHEN IS MY ITEM SHIPPED?
All payments completed after 12pm are posted the next working day. Please ensure you place your item before 12pm if you would like it to be shipped that same day.
HOW MUCH IS POSTAGE & HOW LONG WILL IT TAKE TO RECEIVE MY ITEM?
Shipping costs vary from item to item. The cost and delivery date details are stated on the eBay item listing below the price. Please click ‘See details’ to find out more about the items postage dates and cost.
CAN I GET COMBINED SHIPPING?
In most circumstances we can offer a postal discount when buying two or more items from our store. If the item is in the same listing, the listing should inform you of how much postage will cost for each addition item by clicking on the ‘see details’ link below the item price (to the right of the postage section).
If purchasing various styles from various listings on our store please make your purchases separately and then message us to enquire about a discount which we can then refund back into your account.
WHAT IF I AM NOT IN WHEN MY ITEM IS DELIVERED?
When the Royal Mail attempt delivery and fail to deliver the item, they do not always leave a card through your door.
The item will still be waiting at your local Royal Mail sorting office.
If you suspect this has happened please track your item with your provided tracking number at the Royal Mail Website http://www.royalmail.com/ which usually states that delivery has been attempted and failed. Please contact your local postal sorting office for further instruction.
MY ITEM IS LATE / I HAVE NOT RECEIVED MY ITEM?
Usually your item will be received on time. However, in the unlikely circumstance that your order is late please message us explaining the situation. During the busier periods such as Christmas, delivery estimates may be a few days out, please allow a little longer before contacting us at these times as your item will most likely be running a day late in the postal office. For international purchases we would advise to wait up to 28 days after placing your order before contacting us. If you need your item for a specific date we advise you to choose our express or tracked service.
You can track your order at http://www.royalmail.com/ with your provided tracking number if you are using the premium tracked service.
Please note, estimated delivery days only include working days Monday – Friday and do not include weekends.
If your item has not been received within a reasonable date of expected delivery time please contact us at firstname.lastname@example.org and we can try to resolve your case.